Clean rooms, broken hot tub, poor front desk service
The rooms were clean and the lady who worked in the breakfast area worked her tail off to keep everything clean and stocked and was very helpful even when there were a ton of people trying to get food.
The hot tub is broken and it looks like it has been for some time. The swimming area is a bust and the lady at the front desk was pissy when asked about it. After checking in I loaded up the trolley and with my baby in the carrier on one arm and my two younger kids in tow I tried to get us all in the hotel without automatic doors into front entry. The woman at the front desk watched me struggle with three kids and the cart and doors and when I finally managed to get in she says do you need any help and I just laughed. Ok so she didn't want to get up and help a white lady and her three brats whatever. So I go to check out the next day and pack up the car and bring the trolley back inside and just then a very old couple have a loaded cart and the man has an oxygen tank and a can and his wife looked very frail. They start struggling with the same non automatic doors and I look at the two ladies at the front desk and they both look and see the old couple and then go right back to talking to eachother. I said "seriously?" And went and opened the door for them. I'm sure these ladies aren't paid a great deal but a little kindness goes a long way with people. Between the broken hot tub and these ladies I won't stay here again. I hope their manager reads this and speaks to them.
No microwave and fridge at this location
No complaints here.
Complimentary breakfast and coffee.
Suggestion- include slices of American cheese at the breakfast counter, to go with the egg patties and bagels/toast, to make breakfast sandwiches.
Clean, Modern, Priced Welll
The Hot Tub was out of order
Overall appearance and clean. Easy and convenient.
The walls are not very sound proof. The shower/tub frame was very creaky... Like it wasn't put together well. Beds were not great.
The Quality Inn and Suites hotel in Albuquerque, NM gives you real value with peace of mind. Our pet-friendly hotel is near historic Old Town, University of New Mexico, University Stadium, Albuquerque Aquarium and Kirtland Air Force Base. Enjoy our amenities that include free hot breakfast, free WiFi, free coffee, a fitness center, indoor heated pool and a hot tub, guest laundry facility, a computer with Internet and copy and fax services. Each inviting guest room features a TV, refrigerator, coffee maker, hair dryer, iron and ironing board. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
Based on 405 reviews
Value for money
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