Albena hotels

Pros: Food, environment, cleaning, pool. The view from the room was wonderful, facing the sea with a right to see the sunrise

Cons: They do not checkin well before the deadline, even wanting to pay with the justification that they do not have a clean room. Could it be that my room was not free / clean but the others? Anyway, at least they managed to accommodate us 3 hours earlier.

Pros: Location, rooms and breakfast were great

Cons: Not satisfying reception arrangement on the check in

Pros: Food and drink

Cons: Cleaning at rooms

Pros: Nice hotel with good facilities

Cons: Having to pay extra for any drinks at lunch and dinner, including water for children, gives them a bad image. I would rather pay an extra euro for the whole offer and enjoy my meal. Also, there are a few signs that the hotel is not that new and needs to be taken care of.

Pros: Fresh and clean rooms nice housekeeping. Good service at all.

Cons: The prices in the restaurant and shop are triple then usual for Bulgaria. This would be ok if the service is at least double as quality. If you are Bulgarians your kids will not have opportunities to enjoy attractions because of the language. Very strange.

Pros: everythink

Cons: The staff was very bad, is a lady there her name is Venilina and she is not friendly at all, the room was old we stayed in Sector K, which is very bad very old, no elevator, no fridge in the room, ugly bathroom very old, i am very dissapointed. The food was good and the entertaiment too. I recomend Ralitsa but no building K because we paid the same price like the other buildings but we had poor contions :(

Pros: Great facilities, particularly the aqua park ( we didn’t visit it this year) and the pools. Food, bars-not what it used to be, but still fairly good

Cons: Wouldn’t recommend sector K: noisy and not very clean. Closed snack bar in early September.

Pros: The food was good, you found every day something else to eat. Nice entertainment for the kids.

Cons: The cleaning lady did not visited our room often. We had to go look for her to get some toilett paper.

Pros: pancakes

Cons: no SALT on the table

Pros: Great location with lots of amenities around.

Cons: Food has no variety and sometimes recycled from previous meals. Some food for dinner for example were left overs from lunch.

Pros: Nothing

Cons: We have rezervation for Hotel Gergana but when I go there they tell as to go to another hotel because they don’t have rooms for as. An acceptable.

Pros: Quiet place with a lot of greenery. Beachfront. Generally safe for kids. Food was decent.

Cons: Cleanliness is surely not a priority for management. Really dated rooms (some are renovated) - our (7M) had spider nets on the bathroom door and a lot of dirt on the window shades, i.e. was not cleaned for ages. Interior is communist 80s with some paint. A/C has the smell of mold when turned on but if you switch it off the heat is unbearable. Sand on the beach was not properly cleaned for quite some time - a lot of old cigarette butts. One nice playground but looks abandoned - bits of it were missing. Generally looks like a welfare holiday facility.

Pros: Staff, place, food in restaurant, everything ok.

Cons: Small room

Pros: The staff was kind, especially with children. The bed (double room) was confortable, they even provided a cot for our baby even if we dis not ask for one. The towels were being changed every day. The food was diverse, but of average quality, especially the deserts.

Cons: They have to work more on the cleaniless, in the rooms and in the restaurants where the tables and chairs are always sticky, the beverage machines very dirty. The coffee was horrible.

Pros: - you can open the room door with the bracelet they give you -lots of chaise-lounges on the beach - free entrance to the Albena aqua park -grilled fish at the dinner - the furniture in the room looks good,

Cons: Oh boy where do i start: - staff unprepared, unwilling to help and less or no speaking of english/french. - almost everything in the hotel and restaurant is made to feel you unwanted, that you might consume too much, or you want to waste their precious resources. (Let me get you some examples - at breakfast there is only one cook that is preparing 6 fried eggs at a time - but it takes about 6-8 min to cook them so either you stay at a long queue or you give up, same applies to grills. The bar at the restaurant is very small and there is only one guy serving thwre, so again long queue and maybe you give up. The water cooler inside the hotel were empty for more than a day) - the chairs at the pools were all ocuppied at 9 o'clock -looks there are too few for both.of the hotels - the garden inside the hotel is full of dangers for the kids and also unattended - no flowers, no grass just dirt -rooms very small -although the reservation was made through booking and the conditions were stated clearly -check-out at 12 o'clock 'they locked us out of our room at 11:15, because their check-out hour was 11 o'clock- when confronted both the receptionist and manager attitude was rude and acted like they are doing us a favour. - shuttle bus to the beach very crowded - the "all inclusive" ralitsa style means only 3 hours at the beach restaurant ( from 12 till 15 ), except these hours you have to pay for everything- coffee, water. - most of the chaise-lounges on the beach are broken

Pros: Nice and relatively clean beach. The aquapark is close to the hotel. The room is an excellent example of efficient interior design. The bathroom is well equipped and organised. The restaurant offers a decent variety of foods, sweets and fresh fruits. Free public transport. Free entertainment in the nearby park.

Cons: The room was not deap cleaned in a while , the AC unit and the fan were full of dust and other "things". In the bathroom, the silicone seals were covered in black spots (probably mould). The check-out time did not correspond with the one advertised on booking.com or on the guest instructions available in the room. Although you pay for a full day, all inclusive, you will find out that you can't attend lunch in your checkout day (not included) and you can't do it on the check-in day due to the availability time which is less than 1/2 hour. Agresive Rai beach personal, on two occasions we were asked to pay for access. You pay for parking but most likely you will end up leaving your car "in the garden". Most of the coffee and juice machines were rusty and asking for a cleaning procedure. You can't bring your own water into the aquapark you will have to buy it or go back to the hotel for water.

Pros: Aquapark

Cons: - the room was to small for 4 people - A/C didn't work - they were cockroaches in the bathroom - wifi didn't work - the room was situated in front of the hotel and it was very noisy - every day at the restaurant I would stand in the queue to get some food - after we left the restaurant there was a smell of food in the clothes - bad coffee - access to ice cream was restricted.They give just 2 small cups of icecream - at the beach the loungers were broken and had no mattress. The mattress could be rented for 2 bgn/day - the parking is not free.I paid 10 bgn/day

Pros: Ultra all inclusive.

Pros: Very good ralitsa hotel we hope will return. it was very nice and many facilitis,the poor was great .go ahead!!!!!!!!!

Pros: 1.food 2.atmosphere

Cons: reception desk personnel was not too eager to help

Pros: The all-inclusive provided good and tasty meals throughout the whole day. The rooms were big and clean. The hotel is located basically on the best spot in Albena.

Cons: The personnel was absolutely horrific - from my entrance in the hotel at 14:10 I stumbled upon a very rude female receptionist who did not explain that the room I paid for needs a bit more time to be ready, but instead, I got almost shouted at for asking why am I not able to take my baggage upstairs after a tiring trip. A question like "What is your problem?" is COMPLETELY UNACCEPTABLE and such people should not work in the hotel industry. On the beach do not expect to get good places for the money you have paid - "The manager of the beach" as he calls himself, may just tell you that you need to get off the launge because it is reserved without anyone sitting there. They keep the best placed launges on the front for people who are not guests of the hotel in return for a small cash gift which is a joke for the money you are paying for your stay. When asked how to reserve a lounge, he started mumbling something that they are not reserved or anything because probably the management of the hotel is not aware of his small-scaled schemes. In general, you are not being treated like a valued customer and guest, but more like a piggy-bank intruder that is not owed explanation to. For the money they get, they should at least paint the rust on the balconies because someone could get hurt.

Pros: the sea

Cons: - the coldness of personnel - the design of the rooms

Pros: 1. It's on the beach :-) 2. The food. We went with 2 kids (4 and 1) and we found something for them to eat at every meal. You can tell that the menu is thought to accommodate children. we even found very less salted dishes. and..the pancakes vere delicious! 3. The staff and the manager. They are doing their best to make you feel at home. 4. The animation team. They are so kind and friendly and are doing a grear job

Cons: The room cleaning of the room could be improved. In 9 days the bathroom got cleaned only once - and only on the floor.

Pros: Food, staff, location, room view- amazing, over my expectations!

Cons: It could get one idea more spacious and luxurious, it deserves 4 stara!

Pros: location

Cons: the food was awful.the food was fermentind and the flies were present

Pros: Location

Cons: It seems you had to pay extra if you want to use sun beds closer to the sea. Another option is to book you sun bed at 8 am, which is actually not an option if you have come with little kids who also want to have breakfast before going to beach; Although the food was nice, it seems somehow repeating if you stay for more than 4-5 days - predominantly salads and BBQ. We missed variety of fish, but there were always soups and greasy fruit which was nice; Twice we had our towels changed with some dirty-like towels. When we asked the cleaning lady, she said the towels were clean, but the stains I was showing to her couldn’t be washed.

Pros: Excellent view. Relaxed atmosphere. Fresh and tasty meals. Kids friendly hotel, helpful animation staff.

Cons: Bad smell in the bathroom. Very disappointing cleanliness of the room.

Pros: Location , and food was really good and big variety

Cons: Was given dirty room, cost not matching for that hotel very high

Pros: The staff were fantastic - very friendly and helpful. The food was great - a wide selection that was varied between days (although some of the staples would remain constant). I especially loved the pancakes at breakfast. It was great to be so close to the beach which we would visit multiple times a day. The sea was lovely - perfect for children with mild waves. Great watersport options at a reasonable price too.

Cons: Watching the other guests at the buffet. They would overload their plates, eg. I saw one woman take over half a dessert pie, clearing the plate! Then you would see tons of food waste, untouched desserts etc just left at the table. I found the gluttony off-putting but I guess that would be at any all inclusive. I would have liked information about some English excursion options in the lobby and clear allergy information on the food.

Pros: The room, the personal, the place

Cons: The food

Pros: I loved the staff and location. Very good and nice.

Pros: The hotel is very much family/childred orientated.

Pros: The guy (director) who coordonate the entertaintment team.

Cons: Pool volley.

Pros: Clean, friendly staff, food was good, prime location, good value for the money.

Pros: The location is the strongest advantage of this hotel.The food was so and so, some dishes were amazing and some were simply basic, but overall the food was good and the personal from the restaurant nice. We would came back for 1-2 nights stay, if no other option close to the beach was available.

Cons: We traveled with two others couple and made the booking through different channels, the rooms were given randomly, the people that paid less got the best room (with sea view) and the people who paid the higher price, got a room at ground level - smelly and with seldom cleaning - avoid ground floor rooms. We booked a double bed room and got a twin and there was another issue with the price, we were charged 10% more than the reservation price, it was a mistake solved in the end.

Pros: Location

Cons: The thing they use for cleaning smells like vomit. Rooms are a bit tired. There is a window in the bathroom and everyone who pass your front door can see in.

Cons: Reception staff lacks the very basic customer service skills and are willing to give inaccurate information just to get rid of any problem is brought to them rather than trying to solve the issue.

Pros: It's close to the beach, had a lovely pool and bar, good food and terrific staff.

Cons: Nothing. Everything was good.

Pros: Excellent location and very helpful staff are working hard to compensate for the many years since the hotel was renovated.

Cons: Facilities are overdue for renovation to bring the hotel to the same level as other newer hotels around.

Pros: Breakfast ok, but in an agreement with another Restaurant, not the hotel restaurant.

Cons: There are some problems with the doors locking system. Almost every guest was unhappy with this aspect. Very old and defective locking doors mechanism.

Pros: Very clean and comfortable room, spacious bathroom, nice beds. Excellent service.

Pros: Nothing

Cons: Not clean, not good staff, very bad organisation

Pros: All Albena, sea :)

Cons: one person on reception :)

Pros: I like the clean room. the beach was clean, private and with perfect sand. The restaurant was full of food and good one. Drinks, pancakes and ice cream all day.

Cons: I didn-t like the conditions. The hotel, the bathroom, the balcony looked like a 2 star hotel. The air conditioner from my room didn't worked. Even if i was at all inclusive, at restaurant i had to pay for my sandwiches made in the last day (6 leva/ sandwich), this wasn't written in any paper received from hotel and also i didn't receive a fiscal bon for it. I wanted to pay at the reception with card, but restaurant manager wanted cash, directly in his hands. This was very strange and unpleasant. Wifi not very good, bad signal.

Pros: Perfect for family with kids

Cons: This was my first hotel without parking space for their customers.

Pros: Location on the beach. Water and beach were clean. Quiet.

Cons: Medium quality food. Low quality beverages. Not recommend the hotel. Quality - Price report: low.

Pros: The location was great, really close to the sea. The hotel is really family friendly.

Cons: Our room was not properly cleaned ( actually only the bin was thrown on daily basis and nothing else was done in the room). The bath was dirty. Not all the staff was very friendly. The variety of food was not good. Basically for 5 days the only fruit was cherries and probably two or three times nectarines.

Cons: The room was a very bad

Pros: The location is nice as the beach is close.

Cons: The food was awful, greasy and inedible. There was an insect in my dessert. Awful rooms, awful staff that is rude. Cockroaches in the bathroom. Would not book and visit again.

Pros: Overall atmosphere is very good, the staff is very friendly, can speak many languages, quite clean everywhere. The Kids Club is very good for parents, the international animation team is perfect. They dance, play, draw, speak, handmade with children almost all day long...they are very good at it. The hotel I would rate as 8 of 10, because of the hotel looks old, but the quality of the service is very good for the price. Thanks a lot, our daughter was happy and didn't want to return home.

Cons: The hotel is a bit old.

Pros: A good place to stay with your family. We stayed 5 days with a 5 years old and a baby 5months old. Everything is clean. They change your towels at request. Good food and the variety is ok. The beach is close. Music ends at 23:00 so after this hour is quite.

Cons: It’s not necessary a dislike but sometimes the outside music is very loud (for a family) but luckily it ends at 23 ,I think this is available for many hotels around Albena. The bathroom needs a “makeover” but it is clean , so you have comfort .

Pros: - very close to the centre Albena and the sea - beautiful rose garden near by the hotel - good value for the money

Cons: - bathroom not very clean - the food was almost the same for the whole period (5 nights)

Pros: Fresh and clean food

Cons: No wifi service at the guest room

Cons: Very clean and comfortable. The food was awesome and the personal was very helpful and friendly. Definitely recommend.

Pros: The beach, the pool, the wifi quality

Cons: The hotel is a bit old, the smell, the food is not super delicious

Pros: Sea view from room. Nice beach. Nice walking area.

Cons: One restaurant for two hotels Mura / Slavuna and due to this inconvenient a lot of people staying in lines to get food. And at this time the cooks didn't do their best to hurry up with food instead they were leaving their posts. Personal very arrogant / Manager arrogant as well when trying to discuss. Room not clean . Very disappointing.

Pros: Good location, close to a wide beach. Good food variety. Nice swimming pool at the hotel next door (Gergana) also accessible.

Cons: The cleaning lady doesn't knock on the door. She just enters at her own ease even if you just got out of the bathroom and doesn't understand one word of English. The parking in the Eco-zone is expensive (20 Bgn/day). The restaurant was quite busy, with people from three different hotels coming.

Pros: The location is great. The food in the restaurant of the hotel is very good. Hotel Slavuna is a quite, very clean and save place with well organized environment and entertainments.

Cons: More seasonal fruits for breakfast.

Pros: Position,staff,hospitality.The staff is very well prepared and proactive.

Cons: The reception as such has to be modernized.Fast.The lobby bar too.

Pros: The location of the hotel is excellent, everything was great, the food was delicious and varied. The staff was exceptionally polite and helpful!

Pros: The beach is nice and very close. The beds and the view is ok.

Cons: The restaurant was very very dirty and the food was not ok most of the time. The staff was not trained at all, most of them are old and don’t speak english. The rooms have no soundproof isolation and the bathroom was not very clean. The lobby and the reception look like in a train station for the 80s movies. The cocktail bar, the outside bar and the grill were terrible looking and the bartenders have no working experience at all. I could go on and on... I would never recommend someone to pay for this kind of services.

Pros: Very nice location, on the beach! The food was very good, very diverse and quite plentiful, a mix of local and international cuisine. Got to taste shark for the first time, which is a plus. The rooms were big and the sea view, amazing. Plus, you get two sunchairs and an umbrella in the money.

Cons: The only downside is the Wifi. It didn't work too well in the room, but got coverage on the beach.

Pros: Except the cleaning lady who was very polite ? Well, nothing...

Cons: Everything else except the cleaning lady. This was the worse "all inclusive" offering I ever had all over the world. Poor breakfast, poor lunch and poor dinner, not that I'm someone who eats a lot (60kg) but there was almost nothing to choose from. HOW CAN YOU NOT HAVE PEPSI ?!

Pros: The cleanup service, the towels and bedsheets changed over two days.

Cons: The bartender disappointed me with his attitude, he seemed quite irritated when I ordered an expresso ....

Pros: The location is nice. The rooms are nice also and clean.

Cons: The food and the drinks were terrible. Also the hotel looks like it’s collapsing from outside

Pros: I like the beach which is really large and there is plenty of space. At beach you can play volleyball, there is also table tennis. The meals in restaurant were delicious and you plenty of choices. The hotel's stuff was polite. Everyday our room was cleaned and bed was fixed.

Cons: Well it was a nice vacation but when the weather is bad and you have to watch TV with just 20 channels is not so good, also the free internet was only for lobby or lobby bar. Also the hotel don't have a pool.