Kiva Hotel Abilene

Staff was superb...very friendly and helpful.

Water in the shower was lukewarm at best. Breakfast was mediocre. There wasn't anything of substance to eat. Wifi was horribly slow.

Size of room. Bed was comfortable

There was a $25 deposit added to the Price of the room. The deposit I was told on the following day would be refunded to the credit card that was used to pay for the room and it would take several days for that deposit to be made returned. This is very unusual. My husband and I have traveled all over the United States Canada and Europe and seriously have never heard of a deposit to stay in a room. We did pay the pet deposit for our dog also. The hotel facilities themselves were very austere there was nothing in it it was eerie and weird. I didn’t get it all the room had not been dusted for several weeks. The staff were oblivious to the fact that there wasn’t any furniture there was a counter as you walked into this huge lobby. Also breakfast was not served until 7 AM no coffee available until 7 AM very very offputting place I would never stay there again and I wouldn’t recommend that other people stay there again it had just a very eerie feeling to it.

The beds were soft the late night and day worker were awesome Katie and the morning lady. Jessica didn’t help any for her to be a manager.

They don’t tell you about the pet pay that you have to pay 21+ every day for your pet to be there. Under the bed was trash, nails, and food and for the 140$ bucks I paid for one night and was over charged and when called to confront about, she said she didn’t but if I gave 140$ and you gave me 2$ and some change back and my price you say was 117$ just saying I could’ve booked at a nicer hotel. Don’t like the chargers that are not on there site or any site at all.

Was not as clean as it was when we stayed there a year ago. The mattress was thin and uncomfortable. I had to kill a yellow jacket as soon as I got into the room. No water in the drink machine.