Hotel PortoBay Marquês

A great experience!

Would highly recommend this hotel! We stayed for 2 nights in March 2020. We especially appraciated the location (15 mins walk from the center), but most importantly the exceptionally friendly staff! They were all very warm, welcomming and helpfull. A great experience! Will definitly stay there again at our next visit.

Excellent location, out of hussle and bussle, can uber in the evening or walk. The staff were excellent and the room was modern and clean.

We had a standard room - it was very small. However it was a lovely room with a good bathroom and aircon so no complaints!

The location was great especially if catching any tours with the sightseeing busses starting nearby. The staff were so friendly and helpful. Nothing too much trouble. Room was very clean and neat. Lots of extras including slippers and gowns. Comfortable bed and pillows. Good supply of coffee, teas etc. I always buy my own milk and there was a fridge to keep it fresh. Breakfast was good. Great variety of hot and cold food. Arranged taxi to airport at good cost of £16 for two of us. Definitely recommend. We were upgraded on arrival.

Could have a few more hangers in wardrobe. Only had 4 in the wardrobe.

Excellent location within walking distance from the main attractions. Easily accessible and shops all around.

All was good

The bed was firm and comfortable. Really good A/C in a nice and quiet room. Everything was very clean and tidy. Staff was really great and helpful.

Shower door had some water leaking and pooling outside, and was a little annoying, but it can be easily overlooked.

Well placed in the city, clean and friendly staff.

Nothing really

Convenient location, friendly staff, got upgraded during the winter, good selection at breakfast!

The staff were outstanding bar one person who could do with some additional training. It's a perfectly sized hotel that has enough staff to allow people to offer assistance with sight seeing, minding luggage and transportation with a smile on their face and superb English.

I couldn't fault the hotel for a really comfortable stay apart from having some additional overhead lighting in the room.

Excellent facilities, dependable Portobay brand

Room was very small

I came back as I had a great stay last year everyone and everything as been perfect

Excellent base to tour Lisbon, quiet away from the hustle and bustle but near enough to walk everywhere. We never vaught the metro but it was less than 200m away. The staff were super friendly and the lobby area was an excellent meeting place.

Nothing really

I don't understand why they don't use on the paper, spanish. They translate on 4 different languages but not spanish.

Location and friendly helpful staff.

N/A

Friendly staff, location, ambience and decor.

Fast visit, would have loved to spend more time.

Location and breakfast

Breakfast was excellent. Breakfast staff were lovely with our five year old son. Safe car park.

Well maintained hotel, great amenities, great staff, overall an excellent experience I will definitely stay here again when I am back in Lisbon.

Exceptional

Well maintained hotel, great amenities, great staff, overall an excellent experience I will definitely stay here again when I am back in Lisbon.

Excellent location, amazingly helpful and professional staff, very clean room. Everything was just perfect! We will definitely go back!!!

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Great and pleasant staff. We got the room at 11am even though the official check-in time is 2pm. Very helpful after a night of flying. The location of the hotel is very convenient for discovering the city by foot. The room is maintained to a very high standard. Great room and very spacious. The beds are very comfortable. Quiet street.

It will be nice to have more available electrical outlets in the room (for charging phones, laptops, etc.).

The location is excellent.

No issues

Everything I don't know why there is an unhappy face as i rated our stay 10...thanks a lot we felt like home

Excellent location, 2 minutes from metro station. Very spacious room and bathroom (we got upgrade from standard one). There is everything you need in the room to have breakfast or just relax wit tea, coffee or wine. Lovely personnel, ready to help and advice. Extremely clean.

The windows are facing inner yard with lots of conditioning equipment and office building where people work from early morning, so opening windows and curtains isn't really an option. Sauna didn't work, and we were not told that it needs pre-heating ordered in advance.

A super hotel in a lovely location in a fabulous city . The restaurant at the hotel was great & we also loved our dinner at Bistro4 at the sister PortoBay hotel.

This well placed property was our base for our first trip to Portugal. The rooms were great! Front Desk staff was super helpful. Even sorting out the botched reservation of someone in our group.

The dining room staff was unfriendly, inattentive and very slow

We were upgraded to a junior suite. The beds were comfy, the room spotlessly clean and spacious. The roof terrace was excellent for post sightseeing relaxation. Close to the metro.

Location

Nothing

Location amazing rooftop pool fantastic honesty bar dreamy!

Room had no bedside table on one side and couldn’t get out of bed without climbing over to other side. A minor thing as the hotel couldn’t be faulted.

The whole experience was great. From the friendly, and helpful staff ( especially Joanna ), to the comfortable rooms. Great location.

Can’t think of a thing.

Great self-serve bar in rooftop. Pool is refreshing for a hot summer day and hotel is walking distance to some high-end shops.

Nothing

Hotel was lovely, clean and staff were friendly and helpful. I liked the honesty bar on the terrace!

The hotel hotel is very well located and comfortable. The location is excellent near the tube station and lot of thing to do in a walk distance. There is a sun terrace which is not comum is the area.

The staff was not always welcoming.

The staff was excellent. They were all very accommodating.

excellent breakfast. Good location. Close to Hop on first station.

The "smiming pool" is not realy a pool. Very smal. However, nice place to rest on the top roof.

I love the decor of the hotel. It’s very modern but warm. The staff spoke excellent English and went above and beyond to please. The restaurant was so so and they were a little obnoxious. Don’t recommend it. But the area is the best location!! All three metros cross very nearby!! It was a nice stay!!

Restaurant was so so

We luckily got upgraded to a suite which was amazing. Excellent staff- the receptionists gave useful suggestion for sightseeing route. The housekeeping was exceptionally efficient.

The breakfast restaurant was a bit stuffy.

It was clean and well-equipped. The staff was friendly, efficient and quick to accommodate our needs!

The bed was excellent and room very spacious

Expected a larger, cooler pool

Location was great, very easy to get to the main tourist attractions - close enough to be in the thick of things but quiet at night. We had a fab family room which had a balcony so we felt like we had a lot of space. The reception team were super helpful and offered some good advice for getting around - which helped us settle into our routine realy well.

The staff were very friendly and we loved the location!

It was great!

Brilliant staff and facilities. Worth every penny

It was very clean and well appointed. The rooms looked like they were new and very comfortable. Beautiful bathroom.

The rooftop bar was never open

Lots of variety at breakfast and catered for my friend who is gluten free! Staff were so helpful and they even upgraded us to a Junior suite as we were a party of 3!

Clean. Smart. Good rooms. Comfortable beds. Very helpful staff. Would stay again

Nothing

Lovely staff really helpful

Staff facilities in room

Outstanding staff who were incredibly helpful and pleasant. Superb facilities, although unfortunately we didn't get to use them as often as I would have liked.

N/A

Lovely staff

Nice staff and clean, comfortable room.

I asked to have the shower repaired as it was not functioning well but it wasn’t repaired in time.

Extremely comfortable beds, lovely roof top plunge pool with very comfortable loungers and a bar too. Lovely Rituals products in bathroom. Fab lounge area downstairs. Very friendly staff. Spotlessly clean.

Great staff. Superb service. Great breakfast. LGood location right by a metro station.

Nothing

Lovely room and staff, felt very well looked after.

It was the perfect luxury hotel for short city break in Lisbon, very central, just a short 10/15 minute walk to train station, centre and restaurants. Very clean and comfortable. Staff were very helpful and friendly. On arrival we were upgraded to superior room which was lovely surprise.

Nothing

Great location, nice hotel , close to metro station only few minutes walking distance. Rooftop and bar is excellent

Location excellent, Gym facility was good although steamroom was out of use. Sunbathing area and pool were also very useful.

Accommodation is a little bit expensive and drinks were also quite expensive.

We found all the staff extremely helpful, particularly those on the front desk who helped us plan our day trips and gave advice on local restaurants too. We were upgraded to a Classic room that was spotlessly clean, comfortable bed, and quiet. Sadly we didn’t make use of the rooftop pool as we were out till late most days making the most of the delights of Lisbon

It would have been useful to have bottled water left in the room for each night of our stay as we struggled on our way home in the evenings to find somewhere to purchase bottles for the night.

Loved the small roof top terrace which is super for having a little chill out in the sun if the weather is nice, there are about 12 sunloungers and a super plunge pool, there quite a few stairs up to it so not great if you have real mobility problems. You can ring a little bell if you wish someone to bring a drink up. It was very chic in the lobby, but not the facilities of a 5* hotel. Room was super for me it was disabled accommodating which was great, and love the Bluetooth radio/speakers/coffee and tea making facilities and ultimately a good hairdryer !! The location is right at the top of the Avenida da Liberdade (street behind) in a fairly quiet area, round corner from Max Mara ( if you know your shops on the Avenida). So as I have to use a crutch I have to get an Uber/My Taxi into the main area, but super if you are happy to walk everywhere /metro etc. It delivered above expectations for me. Staff at front desk, if not sometimes very busy. and the concierge were super helpful.

Nothing really as we were only there for one night post a cruise.

A little disturbed they charged us for breakfast the morning our red eye arrived even though we didn’t get to have our “included” breakfast this morning because of our airline connections. Never had that happen before anywhere

beautiful small hotel, great location

everything was fine

Good location. Nice and pleasant personnel who cares about your comfortable stay in the hotel. Room is comfortable with almost everything you need during your holiday in Lisbon, though not very spacious. If you are not in business trip, I suggest having breakfast each morning in a different place - just google to find something tasty nearby.

We stayed in a junior suite. It was well laid out. Plenty of room. Staff were very friendly.

Nothing really

Location and friendly atmosphere and staff

Room was rather small.

Excellent warm nice staff at the reception desk. Clean, confortable room. Good facilities included. Good position to explore the city by foot. Close to metro station.

No view from my room. Kind of dark. Window facing a wall.

The hotel was very clean and comfortable, good location and staff was helpfull. foo, was the right size. breakfat was very very good

Bellboy took 20 Euros and when asked for change from him gave me 5 closed the door in my face and walked away ligt in the room isnt strong enough a little far from the center

The hotel was very clean and comfortable, good location and staff was helpfull. foo, was the right size. breakfat was very very good

Bellboy took 20 Euros and when asked for change from him gave me 5 closed the door in my face and walked away ligt in the room isnt strong enough a little far from the center

good value

The hotel was very clean and comfortable, good location and staff was helpfull. foo, was the right size. breakfat was very very good

Bellboy took 20 Euros and when asked for change from him gave me 5 closed the door in my face and walked away ligt in the room isnt strong enough a little far from the center

Very helpful staff Nice breakfast Perfect location Clean room

The breakfast was nice the staff the location

There was no expression coffeee machine in room

Other than everything being above and beyond, the staff are truly a stand out part of this hotel. I've never experienced such caring and helpful staff in any other hotel. Does not have a chain hotel feel, and really makes you feel at home from the first day. Kudos to everyone at the reception and the rest of the staff.

Nothing, hotel is exceptional.

Staff, location, cleanliness excellent. We were even upgraded to a bigger room at check-in for free.

Lighting in the rooms could be improved, additional options for breakfast could be added.

Every staff member was friendly, helpful, genuine and knowledgeable. We were upgraded to superior rooms, which were excellent!

The location is excellent, right next to the metro station at Marques de Pombal, which makes access to the Airport and the rest of the city very easy, but it is far enough from the nightlife to still be quiet. The staff were fantastic and full of ideas about where to go. We did not have the breakfast as we felt that 15 euros was a bit steep and there are a lot of cafes close by to get a coffee and breakfast for less. However, we did have dinner one night and found the food and service to be excellent and very reasonably priced. We were staying for my wife's 40th birthday and the staff put together (at short notice) a beautiful cake made up of doughnuts, muffins, cream and fruit. Our whole group were given upgrades to 'superior rooms' which were fantastic. The rooftop terrace is lovely in the sunshine, although the pool could have done with being a bit warmer, and the honesty bar is a great idea. The sauna and steam room were also fantastic. Overall the hotel and staff were amazing and I will definitely stay here again, I would have no hesitation in staying in any PortoBay hotel based on my experience here.

Not much. The pool was a bit cold for a 'heated' pool and it is blocked from the sun by a large wall which doesn't help. 15 euros is a bit steep for breakfast but that can be avoided by eating in one of the many local cafes.

Service and comfort outstanding

Breakfast not as good as many similar hotels

The bed was super comfortable. The people working the front desk were nice to me at every turn (from check-in, looking for directions, check-out). The location was ideal since I opted to either walk or take the underground metro (literally around the corner). And to top it all off, the sauna was lovely as well!

Everything

Loved this place. All the people were very friendly.

Alles was super inorde

Great location with quality amenities for exploring Lisbon

The staff were super friendly, accommodating and helpful. The location was great with easy access to the Metro .The rooms were very modern with top rate comforts from bed to bathrooms .Nice restaurant and spa on site..