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The plane was dirty and the in seat air wasn't blowing as planes usually do.
The plane was dirty and the in seat air wasn't blowing as planes usually do.
All flights were on time and boarding was issue free
Our original business class flight was cancelled so we not only downgraded but we were also spread out across the plane not sitting together in separate middle seats. My poor kids were scared and couldn’t see me on the flight and the crew wasn’t sensitive to the situation and what the airlines did to us. Very dissatisfied with United airlines.
The flight was canceled. Got rebooked to Chicago and when we arrived our luggage where to there. They were going to our original destination the day after. They would not deliver them to our house. We had to go pick them up.
No in flight entertainment, gate employees were very quick and impatient, plane was uncomfortable
That flight was smooth, and staff we courteous. it was a full flight so very tight. The boarding through security was not properly controlled. it was rushed and the scanning process for our bags, etc. was pilling up at the other end with no time to empty our belonging my personal items almost toppled over on the floor if i hadn't caught it rapidly. Was it just that time, or always like this - cant say. other than that all else was fine.
This flight was a code share on Air New Zealand.
The plane boarded and deplaned twice before the crew timed out. Flight was 7 hours late departing. Horrible experience!
Got automatically assigned middle seats unless you fork out extra money for a seat assignment, not impressed.
Flight was diverted to Canberra because Not enough fuel to circle on Sydney’s skies waiting for showers to pass. After that everything went wrong. It took forever to put fuel. Once back rolling, we stopped short of takeoff because crew had reached maximum work hours per shift. Back to gate we waited and waited in the plane with no water and no food - a total of 4 hours. Received contrasting news about the follow up of our trip. Finally we disembarked but our luggage could not be processed there as not enough custom agents. We ended up on buses and arrived at Sydney airports after a 3 hours trip. There we had to queue in line with 240 more passengers to file a lost luggage claim. We received the luggage after 48 hours, many of which spent holding with non-existent United customer service. Never able to speak to an actual person during those long phone calls. Finally on a chatline I could talk to a baggage agent, who filed another report as our luggage did not appear anywhere in their system. Thus it was surprising to get it back.
No complaints. The flight was uneventful, which is a good thing.
American Airlines is awful!! Will never fly with them again. Connection flight left early leaving 22 people in Charlotte with no way to get to Key West for 24 hours. Would not provide hotel or any other accommodations. Bags were delayed two days.
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
They attended to my needs as I couldn't walk and they provided a wheelchair for me.q
Flight was good. Miss getting more options to eat than pretzels or cookies. Attendants were all wonderful.
Terrible!!!!! Gate changes are a nightmare for elderly. I had to walk to another Terminal without any assistance! It was awful. When I finally arrived in Philadelphia my back and knee were killing me.
Food was terrible. Flight attendants OK. Only saw them at food service. Other than that they paid no attention to the passengers at all.
I will never fly again with AA seats suck. No power ports food was like a shelter trash
Had to rush between flights due to first leg being late, then pulled for additional security screening and attendants were in no hurry, took other people at same time as my husband and I further delaying us and causing additional stress.
Just fat Americans. and small seats don't mix well!