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Short flight so no entertainment, turbulence so no food service - overall flight as expected

All was good, the only thing was it didn't run on time.

The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!

Crew were pleasant, happy to be there and were a joy to be around. Entire operation was professional, well thought out and ran like a Swiss clock.

United flight from SFO to PDX was cancelled. I will ask for a refund. Had to book on Alaska

Good food and entertainment options. Great Staff that were all welcoming and caregiving.

There was a snafu with confirming seats at check which left us in limbo for the second leg of our trip. I believe the ANZ app is not well integrated with the systems at the terminal resulting in this disconcerting error.

Flight was canceled due to technical issue shortly before the check-in counters opened. Passengers were rebooked on a flight three days later. Request to be accommodated on Air Tahiti Nui could not be processed. Customer service sorted out the refund after calling and being put on hold for almost an hour.

Carring crew, nice ambiance of the cabin, comfortable beds, good food well served. We liked everything.

2 of the 6 economy toilets were out of order. Drinks were not offered often enough - you have to order on-screen, which is often unavailable. Snacks and Milo ran out very early. Crew was fine but I think there was a sticking issue

Good flight. Fiod was ready a bit late hence a hurry to finish before landing. Excellent crew and service

Excellent meal served with real utensils, cardboard served hot meals instead of plastic utensils and plastic covers. Quick service, friendly and accommodating stewards.

All in all the flight was good. Love the fact that for airline food it was piping hot

It was a great flight Food was great Crew was spectacular

In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.

Every thing was fine. Some ild classical Hindi movies should be add

The premium economy seats were not that great. It could have been more premium than economy seats.

Flying with Singapore airlines is always excelllent - the crew are lovely and the food too is great. It’s my number 1 airline

Perfect experience from boarding through to leaving the flight, comfortable and personalised service from all staff, highly recommended

They were able to assist my elderly father and myself after not being able to check in to scoot. The counter service was phenomenal. They did what they could to get us on the next plane so we could catch our Connecting flight. Scoot closed early on us so we ended up missing our flight.

Comfortable as one can get in Economy, food was very good, staff were super friendly & efficient.

Really liked the plane and business class seat. Food was ok but could be better. Service was very good.

Better connections, much better cabin crew, much cleaner cabin that Qantas, American and probably other carriers.

Better connections, much better cabin crews, much cleaner aircraft than Qantas, American and probably others.

Fiji left without me because American Airlines was too stupid to get to LAX on time. Fiji should have offered a standby on another flight but they told me tough luck. I will never fly with this company again.

The A350 aircraft business class experience was very good. Comfortable and well appointed pod, and supplemental bed pad available for sleeping. Food was very good.

Business class seats and amenities were excellent, crew very attentive. Slept well. Food good, lounge experience nice. Would fly them again. A350 aircraft excellent, very quiet.

The flight attendants were extremely friendly and helpful. Everything ran on time. I highly recommend Fiji Airways.

The experience was lovely in every respect. The crews were delightful.

Very clean aircraft. Friendly staff. New plane. Food quality was good. Not my flavor but I saw the effort.

Flight delay was informed at the last minute. Food quality is not up to Qantas standard I was unable to book an online boarding pass on any of my 6 flights.

The staff we fantastic and seemed to work very well with each other

I really appreciated the fact that when I checked my bags at the Quantas counter after arriving from an international flight an hour early, the agent noticed I had a very long layover. He then found an earlier flight that allowed me to get to Cairns several hours earlier than I planned. That was amazing because I had already traveled over 20 hours and wasn’t looking forward to such a long layover. It allowed me to see my daughter and grandchildren much earlier (it had been two years since I visited last).

Qantas cancelled my flight for no good reason and rebooked me into a middle seat.

My bag didn’t make it but otherwise it was a great experience.

I travelled first class from LAX to MEL and it was a series of disasters which I put down to lax staff who dont care and a suck it attitude to customers - its all lip service and no delivery. The flight was delayed due to aircraft refuellers putting on 300,000 litres of fuel on a 380Q1. I entered via the first class bridge loaded my bags in the overhead locker. the lady in the next isle in first class also had hers in there as she wasn't allocated a locker over her seat. The attendant asked would I like a champagne - I said yes please. he promptly delivered a empty glass and the glass left on the desk. Then he ignored me for 20 minutes. When i asked him is he out of champagne he gave me the usual rubbish I was distracted. There are four staff and 15 first class passengers - give me a break. the glass stayed there on takeoff and then was still there 9 hours into the flight. When I arrived to my seat I told him I had eaten and wouldn't be eating on the flight - it was 10.30pm. Yet he comes by later 4am ( I happen to be awake) and says are you eating with us? I asked for the bed to be made up - they put a 3 inch 7cm mattress on the chair but as usual the break in the chair - the mattress sinks into it - so I had to move it around so I didnt get my back sunk in the V - Im 187cm tall. The cabinet next to 1K is for staff bags and the toilet is next door. I tried to avoid this seat but couldn't change - in to the flight 8 hours and the cabin rest change over kicks in - this attendant is shining his torch in my eyes taking out and returning his bag. Then the toilet starts flushing and forget trying to get to sleep. Yet no-one else needed torch! 11 hours into the 15.5 hour flight I ask for breakfast - I order two poached eggs, bacon on multigrain toast, tomatos and mushrooms. I get no bacon or toast and have to order it and the eggs are cold. Then I order a coffee which is so badly spilled - and not by air turbulence she brings back a serviette and replaces the first one rather than providing a clean dry saucer! First class in Qantas is a joke as the staff just don't get the meaning of prompt service and attention to detail. I will fly business class rather than first on Qantas as its better value for money but I have been very impressed with United First Polaris and given I fly internationally every month this is going to be my choice.

I was in premium economy. My seat didn’t recline much - it was broken. My phone charger didn’t work.

Better food, hotter coffee, otherwise it was a very smooth and reasonably comfortable flight.

Packed flight. Urged to check carry-on before boarding only to discover numerous empty overhead bins after boarding. Challenging entertainment screen. After almost 20 minutes to arrive at baggage claim, waited over 30 mins before luggage was loaded on baggage claim carousel.

The plane was new (<6mos old) and was very well appointed. Lots of places to store things/plenty of legroom/comfortable seats/great blankets and headsets. Food was very good too. And crew were all very friendly and accommodating. Great trip!

a constant reminder that you need to work harder so you can avoid this airline

Note that food has to be purchased in flight. No free food. And no entertainment in flight. So I’ve treated these two items as okay which, in this case, means neutral/not applicable.

My Dad needed assistance to board the plane. The Jetstar staff were excellent with him and made the experience a lot easier😁

I was allocated an exit row seat and was told to move so it could be given away to someone who had purchased two extra legroom seats and one regular seat but wanted the three to sit together. I was also charged for entertainment after booking but before checking in, and the ground crew couldn't do anything about refunding it. When the whole plane was given access to the entertainment as an apology for the flight being four hours late, I was told they couldn't do anything about that either, so I was charged for something I didn't want even though it would have been free anyway

I got to the airport earlier than I expected, and they let me change to an earlier flight with no trouble.

The price difference/saving isn't sufficient to compensate the experience difference, don't recommend unless flight is under 3 hours. Huge queues for check in and the priority lane of other ailines blocked checked in Jetstar passengers from proceeding through to screening. Gate change to a "dungeon gate" that didn't have toilets in the vicinity. 45minute delay in boarding, no updates or explaination, let alone apology for any inconvenience. 1 scanner working for a full fight to board, no coordination. Loaded on to crowded buses to get on the plane in the middle of the tarmac, up stairs with no explaination. 4 bus trips. No system for boarding in sections. Over an hour late departing. Nothing complimentary, not even water or in-flight music. Pay wave not available and no cash sales. Staff onboard were friendly and professional.

It was a super crowded time to travel out of Melbourne, but the flight was OK

Worst flying experience of my life. FIVE HOURS delayed! Rude and unhelpful staff and poor communication from the grounds team. Never flying Jetstar again

Check in was awful. Crowded and staff was lazy. Service for food was slow, could have turned off the lights much earlier which could make the red eye flight much more convenient

It may have been a result of earlier issues with a previous plane, causing delays, but the staff were not nearly as smiley as the previous Jetstar flight I was on. Also, they started boarding before the plane was empty...so we moved from one line into another line. They should have just waited until the plane was empty to avoid waiting in two lines.