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Do not like the feeling of being in the basic economy. Everyone should feel good no matter what.

Quit making seats narrower and narrower. The guy beside me spilled over in to my seat.

This flight was a code share on Air New Zealand.

We learned certain countries (a few) require a notarized letter from an ex to give permission for children to travel to those countries with the other spouse together with birth certificates. To find this out one hour before flying—not good. Nowhere is it documented by the airlines though they require it. Make sure about all documentation required.

We booked flight thru Amex travel and it was already a lot of money for economy and no reserved seats until check in. On our flight from fra, we could not check in one passenger online and when we went to the airport, they said he does not have a guaranteed seat and he would be on a waiting list. This was a guaranteed seat and United overbooked. It was sos stressful when at the gate because they didn’t have a seat and the response was yeh, nothing we can do because the industry overbooks. But they knew we had one person with no seat and even up till boarding, they didn’t say anything. We had to go to the counter over 3 times and my husband was so beside himself, I went up and the counter person said yes, you have a ticket. Ohalaa, why wouldn’t they say anything? Leave us in angst the entire waiting time on a delayed flight. That’s poor customer service. On the flight, people would recline seats immediately and not even return them to normal when eating. We were so crammed, I can not fly eco again on Lufthansa or United when international. Other airlines have been better even when we were in economy. Not even worth it to upgrade to business compared to other airlines either. Overall, it was a really bad flight mainly because of the initial boarding and then no oversight over passengers. The flight crew did their best but they should really announce it more that people need to recline seats back. Kids kicking chairs, all the babies crying…must’ve been my worse flight in 15 years.

temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents

Horrible. Delayed on both planes several times. No attempt to fix it

The food was bad . I didn’t like it . And also my baggage was lost in my first stop

Everything about the flight was good. My one complaint would be that we were required to pay for a seat in order to select our seats before the flight. When I pay for a ticket I think the seat selection should be included.

The staff was phenomenal. I can’t think of anything that could be better. Will be flying with UA again