Hotel Puerta Del Mar Ixtapa

Grounds were pretty.

HORRIBLE experience! They overcharged me for first night and charged me an extra $50 deposit I didn't expect. I then requested that they put me in a smaller room and it had NO RUNNING WATER!!! The toilet wouldn't flush, and I couldn't wash my hands after using the bathroom or take a shower in 90 degree heat! Apparently some water pipe broke the day before, but they KNEW THAT. When I complained and asked for another room, they said they didn't have keys to another room with water so I couldn't switch rooms. They told me the water would be back on by 7 am the NEXT DAY, but it wasn't. Additionally, they refused to give me my money or 2 nightd of deposit(s) back. They refused to credit my card, saying I would have to wait 3-10 days. I'm disputing all the charges with my bank right now. And the worst part is that they didn't have 1 person at the front desk or on the premises that spoke English. Not one! DON'T STAY HERE. They will cheat you and overcharge you from the moment you arrive. There were no other Americans staying there besides me, and now I know why. Plus there are no computers available to access the internet to look for other places to stay. When I asked them if I could use the one in the office, surprise, they refused again! DON'T STAY HERE!

The room was good. Housekeeping was great. Restaurant also good. The grounds are still nice but too many locals trample all over it and then track it into the pool.

It seems that the hotel now caters to Mexicans, with people coming in for the day, They scream at each other from balcony to balcony, and scream at each other from their balconies down to the pool area, The only quiet times are when there are no large groups there. I noticed that the grass was not as nice as my first visit. ALL the locals trampled all over it even though there were signs to stay off, and then dragged grass and dirt into the pool constantly, thus making the pool dirtier all the time. There appeared to be many days when no one at the front desk spoke English. We never complained but the ONLY time that they moved fast was when they arrived at our door at the stroke of 12 to get us out enough though we had asked for 1 hour later checkout. The man even stood at our door for the entire time it took us to finish packing. We ate at the restaurant and the food was good and the service was also very good, but If you want a quieter vacation, DO NOT GO HERE!

Swimming area

The smell of sewer waste, the mattress hard as a rock,certain staff member rude, had every item inventoried when arrived and when we left..