Prices are in New Zealand Dollars.

Puerta del Mar

Paseo De Las Gaviotas y Agua de Correa, 40880 Zihuatanejo, Guerrero, Mexico
+52 755 553 2105

Cheapest
rate per night

8.0

Excellent
based on 311 reviews
Puerta del Mar - Zihuatanejo, Guerrero, Mexico
Check-in
-
Check-out
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Provider Nightly total
Orbitz $89
Hotwire $89
KAYAK $90
Orbitz
Hotwire
KAYAK

Good to know

Distance to city centre 5.3 km
Location rating 8.7
Nearest airport Ixtapa-Zihuatanejo Intl
Distance to airport 16.1 km

Rooms

Check-in
Check-out

Double rooms

$89+

Photo
Bed type
Provider
Nightly base price
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Unknown
$89 per night
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$89 per night
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Unknown
$90 per night
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Unknown
$97 per night

Deluxe rooms

$200+

Photo
Bed type
Provider
Nightly base price
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Unknown
$200 per night

Reviews

Traveller rating

12
13
8
3
0

Time of year

Traveller type

Show reviews that mention

+
  • Mediocre
    Mar 2019
    3.3

    Grounds were pretty.

    HORRIBLE experience! They overcharged me for first night and charged me an extra $50 deposit I didn't expect. I then requested that they put me in a smaller room and it had NO RUNNING WATER!!! The toilet wouldn't flush, and I couldn't wash my hands after using the bathroom or take a shower in 90 degree heat! Apparently some water pipe broke the day before, but they KNEW THAT. When I complained and asked for another room, they said they didn't have keys to another room with water so I couldn't switch rooms. They told me the water would be back on by 7 am the NEXT DAY, but it wasn't. Additionally, they refused to give me my money or 2 nightd of deposit(s) back. They refused to credit my card, saying I would have to wait 3-10 days. I'm disputing all the charges with my bank right now. And the worst part is that they didn't have 1 person at the front desk or on the premises that spoke English. Not one! DON'T STAY HERE. They will cheat you and overcharge you from the moment you arrive. There were no other Americans staying there besides me, and now I know why. Plus there are no computers available to access the internet to look for other places to stay. When I asked them if I could use the one in the office, surprise, they refused again! DON'T STAY HERE!

  • Okay
    Mar 2019
    5.4

    The room was good. Housekeeping was great. Restaurant also good. The grounds are still nice but too many locals trample all over it and then track it into the pool.

    It seems that the hotel now caters to Mexicans, with people coming in for the day, They scream at each other from balcony to balcony, and scream at each other from their balconies down to the pool area, The only quiet times are when there are no large groups there. I noticed that the grass was not as nice as my first visit. ALL the locals trampled all over it even though there were signs to stay off, and then dragged grass and dirt into the pool constantly, thus making the pool dirtier all the time. There appeared to be many days when no one at the front desk spoke English. We never complained but the ONLY time that they moved fast was when they arrived at our door at the stroke of 12 to get us out enough though we had asked for 1 hour later checkout. The man even stood at our door for the entire time it took us to finish packing. We ate at the restaurant and the food was good and the service was also very good, but If you want a quieter vacation, DO NOT GO HERE!

  • Okay
    Feb 2019
    4.2

    Swimming area

    The smell of sewer waste, the mattress hard as a rock,certain staff member rude, had every item inventoried when arrived and when we left..

  • Good
    Feb 2019
    7.9

    Girls trip, its a really secure Hotel close to restuarants,stores,bars, Staff is really friendly specially Enrique and Chava they are great in customer service, had a great stay. Will for sure return.

  • Good
    Jan 2019
    7.9

    I would call this older property "classic Mexican charm". Clean and functional. It is a park like setting. Quiet, yet close to the beach and all amenities. Multiple swimming pools and modest water slide. Helpful staff

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About

Overview

With a stay at Puerta Del Mar Hotel, you'll be centrally located in Ixtapa, a 2-minute drive from El Palmar Beach and 10 minutes from La Ropa Beach. Featured amenities include complimentary wired Internet access, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.0 Excellent

based on 311 reviews

8.7

Location

7.3

Pool

3.8

WiFi

1.0

Wellness

Things to know

  • Great shopping
  • Beach nearby

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Kitchen/kitchenette
Free Wi-Fi
Disabled access
Car hire
Internet
Currency exchange on-site
Laundry service
Room service
Hot tub
Indoor pool
Outdoor pool
Skiing
No smoking
Restaurant
Bar/Lounge
Express check out
Air-conditioned
24-hour front desk
Safe
Sauna
Fitness centre
Free parking
Playground
Designated smoking area
Storage available
Terrace/Patio
Lift
Concierge service
Laundry facilities
Child pool
Babysitting/child care services (surcharge)
Pets not allowed
Washer/dryer available in-room
Bicycle hire
Golf
Spa
Cable or satellite TV
Airport shuttle

Photos

Puerta del Mar - Zihuatanejo - Building All photos (60)
Puerta del Mar - Zihuatanejo - Balcony Balcony (1)
Puerta del Mar - Zihuatanejo - Bathroom Bathroom (3)
Puerta del Mar - Zihuatanejo - Bedroom Bedroom (6)
Puerta del Mar - Zihuatanejo - Building Building (2)

Location

Most popular landmarks

  • Delfiniti de México 1 km
  • Fisherman's Walk 5 km
  • Principal Beach 5.1 km
  • Contramar Beach 5.1 km
  • Museo Arqueológico de la Costa Grande 5.2 km
  • La Madera Beach 5.5 km

Zihuatanejo travel guide

Learn about Zihuatanejo on KAYAK

Getting Around

Ixtapa-Zihuatanejo Intl 16.1 km
Lazaro Cardenas 71 km

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