Sheraton Grand Wuhan Hankou Hotel

I requested for an extra chair(because both of my wife and myself need to work at night so we need an extra chair) and some ice in the afternoon. Nothing coming so we requested again at nigh after dinner. A man with a black pants and a white shirt sent in a chair after 10 mins. I asked him where is the ice(in Mandarin) and he replied "NO ICE". I took the chair and told my wife to call to request again. 10 mins later, another man with servant uniform sent in the ice. My comment: Don't tell me Sheraton, an international class hotel, has NO ICE.

I requested a double bed two times, to make sure the message is well sent, when I made the booking. Sheraton acknowledged by replying an email. However, when I check in, the front desk seems don't know though they found me a double-bed room eventually. Overall speaking, the places(the lobby, the room, the gym, the lifts, the corridors) are quite clean and tidy.