Riviera Hotel

Nice outdoor pool but that’s the only thing that was decent about this hotel. The staff and facilities are awful.

The staff are extremely rude, our room hadn’t been cleaned properly - dead spiders caught in webs and dead flies laying in main bedroom light. Our shower didn’t work the first night, we complained and asked to move rooms, the lady on reception was very abrupt and dismissive and told is we they fully booked. The steam room wasn’t closed as wasn’t working, the changing rooms smelt of urine and floors were filthy, breakfast is chaotic, Rtables aren’t cleared, you have to do this yourself as the staff are in no hurry to help. I’ve never ever written a bad review for anywhere I have stayed but this hotel was something else - in an awful way! Do not be fooled by the glamourous photos like we were! The showers are falling apart, the rooms are dirty, they make your bed and dont change the linen, didn’t even empty our bin! Awful.... asked for a refund and was told because we stayed in the room they wont refund us as we should have complained - we complain the first night! Then followed up in writing via email with photos, the reception team are now deleting my emails without even reading them! Disgusting customer service!

The swimming pool and The friendly lifeguard

Uncomfortable very squeaky beds.