Novotel Wellington

Great location, decent rooms, disappointing custom

The location was perfect. The room was clean and the beds are very comfortable.

We interacted with 2 staff members from the front desk. One was incredibly helpful and kind. The other was rude and acted as though we were just 'stupid tourists' despite the fact that I would imagine a lot of their business is from tourism. When we valet parked our car, they required that we go down to get our luggage from the vehicle and then had to walk back up the ramp against traffic - very odd considering we paid $34 for one night of parking. Then, seeing how we are not from NZ, and discussed our travels, we were not aware that we had to put our card into this slot near the door to engage any power. This was not obvious to us, and it is not customary in hotels in the US. When we called down to ask if they had an idea why our AC wasn't working, the woman (who also worked with us at the front desk) was clearly irritated with us and acted as though we were idiots. While this seems like a small collection of interactions, it left a very poor taste in my mouth in regards to my stay at Novotel Wellington.