Bring your own hot water
Staff is very nice
No hot water each morning. I am a platinum elite Marriott member. Received $10 voucher for the bar/restaurant. They had a private party in the restaurant so I wasn't allowed to use voucher. The temporary replacement bar wouldn't accept tbe voucher either.
Hotel is nice and feels higher end, not cheap.
our room was near the elevator and we could hear it ding every time it came to our floor, people were very noisy in the hallways which you could also hear in the rooms.
Valet parking is awful. It took over 50 mins to get my car
Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.
Beautiful historic hotel
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great!
As a group we did not enjoy breakfast in the restaurant.
History meets luxury
A really fabulous hotel, friendly, happy and helpful staff, proud of their hotel and city and keen that you share it
Not guite the same for some of the bar staff
Perfect for a city getawat
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
Room Service got order wrong
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
Excellent customer service and friendly staff.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Great holiday rate
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period,
For nearly 100 years, The Mayflower Hotel, Autograph Collection has stood as one of Washington, D.C.'s most enduring institutions. Ideally situated near the White House in the city's lively downtown district, our hotel welcomes you with a seamless combination of historic grandeur and contemporary style, providing the backdrop for an exceptional experience. Pass through the soaring lobby and into your impeccably appointed room or suite, which showcases plush bedding, marble bathrooms, high-speed internet and luxury accoutrements. EDGAR, our signature restaurant, serves flavorful cuisine in a brasserie-style environment; additional hotel amenities include a 24-hour fitness center with modern equipment. If you're planning a meeting or social occasion in Washington, you have an array of exquisite venues from which to choose - including the stunningly restored Grand Ballroom, which is as historic as it is sophisticated. Create lasting memories with us in downtown D.C. at The Mayflower Hotel, Autograph Collection.
Based on 2,419 reviews
Value for money
Policies vary by room type and provider.