|"Beautiful place, friendly staff, great amenities!"||(in 101 reviews)|
|"Great location and excellent customer service!"||(in 18 reviews)|
|"The hotel is very nice."||(in 99 reviews)|
|"Room was small and dated"||(in 6 reviews)|
|"Service was not great."||(in 15 reviews)|
The lobby and lounge
The rooms are big but the negative space could have been utilized, the bathroom was way too small, housekeeping was very noisy all throughout the night.
The dinning staff at Roberts restaurant was as so unhappy and depressed, at the buffet the guy making eggs told me he could do 4 eegs, the 1st time I heard that, apart from this it’s valur for your money so I don’t expect top notch service
I paid for the basic room (last minute, so still pretty expensive), but was given one of the presidential suites: fireplace in the living room, dining room with chandelier, full kitchen, sitting room, big bedroom. Needless to say, this is not how I normally roll. So I can't really judge what a "normal" stay would be like. Nice workouts in the gym, friendly staff etc.
The only odd thing was that I ordered room service - they said something about confirming my room number but I wasn't paying attention so said "yes." Turns out that my room number shows up incorrectly on their screens, so they sent the dinner to the wrong room. An hour later I call up wondering what's going on, and they explained, then sent the dinner up after another half hour. But they didn't charge me for the dinner (like $75), so I'm not complaining at all (and the steak was good).
Luxurious historical hotel
Very clean, affordable
Parking costs too much. I should be able to self park.
The location is great and it is a beautiful historical hotel. We were in the newer section this time that we did not like as well.
We reserved a room with a king-size bed and but got a room with 2 double beds. They had several big events so I suspect that is why we got put in a smaller room with less amenities. The only lighting in the bathroom were heat lamps over the sink. Got hot at times.
Room was upgraded.
Original room would have been very small.
Met my needs, not my expectations
Location, facilities, foods
Staff ignored basic requests, reserved a king room but instead ended up with a double queen and a half apology along with how can we make up for it... my response was please provide me with a room on a high floor; 3rd floor!
Cancellation policy unfair
I had to cancel my reservation due to an emergency, and was charged a full day at the hotel. I never stayed there. Very unfair.
Good besides parking.
Hotel is nice enough, clean and comfortable, polite staff, the normal positives from a hotel. Besides parking it was a very good experience.
The only thing I would complain about is that parking in the area is incredibly difficult at best. The hotel has plenty of parking but it costs 50$ for overnight and there wasn't really any warning for this fact, if there was it would have been much less annoying.
The hotel is dated. The window air conditioner kept the room too cold and woke me up often
Elevators and Loud Parties
I liked the size of the rooms.
The elevators fit maybe 4 people. One of the two broke and we waiting for about 15 before we took the stairs from the 8th floor. We had a group of friends staying on the east end. Someone was throwing and party and you could hear them when we got off the elevatorl. It was unacceptable how loud there were. An hour later security came and did nothing. I was glad my room was on the other side of the hotel.
Nice hotel, terrible management
The OMNI is a beautiful hotel with a lovely garden and nice pool and gym. Excellent location for conferences in the Wardman Center just across. Good connection to metro.
I had booked a room 3 months in advance including 4 days on a conference rate. 5 days before the main meeting I received an email telling me I had to move to an airport hotel, 30 minutes drive away from the hotel and the conference I was going to attend for the Tuesday and Wednesday night of my Sunday to Saturday stay because of a 'technical error' in booking. I had a meeting at the OMNI the very Tuesday. When calling them management (Chris) was non-accommodating and impolite and the offer of a refund to find another accommodation is little help 4 days before a conference with 4000 attendants. They offered to cover one of the nights in the airport hotel. Overall friendliness in the hotel was not at the level usually encountered in places of this level and I had to call at 14:00 one day to get the room serviced.
With a stay at Omni Shoreham Hotel in Washington (Woodley Park), you'll be a 4-minute drive from Smithsonian's National Zoo. Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Washington? This hotel has facilities measuring 99998 square feet (9290 square meters), including a conference center.
Based on 4,658 reviews
Value for money
Policies vary by room type and provider.
|Washington Reagan-National||8 km|
|Langley Falls||9.1 km|