Pullman Vung Tau

The room was spacious & clean. The bed was very comfortable. The lighting was good, although there is no desk lamp. There is a bluetooth speaker, which is nice, considering that we always enjoy some music in the room.

I think the hotel is badly managed. The check-in process was clearly inefficient. The check-in staff were very busy, however, they were not helped by the process. They had to keep walking back & forth to photocopy documents and to swipe cards. Why those machines were not handy to them? Plus, there was a counter dedicated to group check-in, but there was no sign to help guests. I needed to check in for my family of four, and had to wait for fifteen minutes until some staff came to ask me to move to another counter because it took too long with the lady in front of me, who tried to check in for a big group. During that time, no staff was trying to address my frustration. It seems that there was no front desk or hall manager. The breakfast buffet was also badly managed. I understood that it was a weekend, so it was busy. However, if there were not enough seats, they should have told guests to wait & queue outside, rather than letting everyone in and looking for a table by themselves. The buffet was thus quite a mess, like a flea market. The swimming pool is another disappointment, There was a clear a lack of taste. Why do they have the fake grass around the pool? It looked very uninviting.