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|"good breakfast and nice location."||(in 18 reviews)|
|"Perfect room with perfect facilities."||(in 26 reviews)|
|"Kind and helpful staff."||(in 31 reviews)|
|"Having to pay to use pool"||(in 9 reviews)|
|"The big bed."||(in 2 reviews)|
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Excellent location. Room was very comfortable and the staff both at the front desk and the hotel in general were welcoming.
The room service tray didn’t get cleared until nearly 24 hours later. Other than that small mishap everything went smooth.
To be fair and honest, there was not a single pleasing thing about this hotel. Meaning, there-s not much I can point out when it comes to positive points. Perhaps the fact that the front office staff were smiley for 45 sec, as soon as we engaged conversations and negotiation, that smile faded away for the rest of our stay towards us. Not what you expect from a 5 star "hotel".
Gran "hotel" Nagari is light years away from what they could call themselves a 5 star hotel. The poor people thrown on the front office, completely unaware of the importance of their job is, totally in a fantasy they call reception, where they do believe that the job are check ins and check outs. when it's so much more than that. Having inexperienced people isn't a crime, but having more than one member of staff, in this case, all of them, not having a clue of what they're talking about and when challenged , the path chosen is filled with lies after lies, isn't by far what you expect of a 5 star hotel. The whole place and staff are misleading,the quality of the stay and so many other things , like the 5 star hotel requirements, are far from the acceptable. The inability of the staff to deal with us,lead them to give us the worst room available as a sweet revenge, all for the fact that we've showed them how poorly minded and short sighted they were. Well, as expected the room reeked, smell of old wood, dusty, not cleaned at all and of course, not suitable to be a 5star hotel room. Oh but they do offer a small candle so that you can disguise the smell yourself. Very poor gentlemen, very poor indeed. The breakfast offer is as soggy and blend as the room itself. The "fresh" orange juice(requirement for a 5 star hotel) is awful, the color,the taste, the coffee is unbearable,the very low fiber or cereal offer isn't acceptable on 5 star hotels. Eggs and omelettes are suppose to be presented hot, as well as the plates on every 5 star hotels, they must be hot. The staff at the restaurant,as their equals at the front desk,are "flying" somewhere not close to the restaurant,only concerning about the guest list. In short, hotel Nagari has nothing of "gran" or "boutique". As an hostel on the Santiago Way, it's an average stay,a quite pricey for the quality shared. A concern in the hotel industry.
Location and decor!
it is not a 5 star hotel. use of the spa without mandatory use of a swimming cap, water full of hair. noisy spa and crowded, staff should establish order. we complained about the spa and staff said that people have no education, if they have no education they should be expelled from a 5 star hotel. rooms with good insulation for the exterior but do not isolate noise from the corridor. average breakfast, queue for coffee, unfriendly staff. employee started cleaning our table without saying good morning and without we having finished..
Everything on the hotel was really perfect. The view, luxus, Wellness view, etc.
The wellness was for 16,50 EUR
Location and facilities
With a stay at Gran Hotel Nagari Boutique & Spa, you'll be centrally located in Vigo, within a 10-minute drive of Samil Beach and Museum of Contemporary Art. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
based on 1,113 reviews
Value for money
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Reviews about Gran Hotel Nagari Boutique & Spa
Most popular landmarks
- Centro Cultural Caixanova 263 m
- Parroquia Santa María 382 m
- Museum of Contemporary Art 396 m
- Casco Vello 0.4 km
- Centro Comercial A Laxe 0.4 km
- Fortificación del Castro 1 km