Hotel Casa Valle

Leaving.

First night, there was no hot water & the toilet was broken. We found the sauna filled with lawn care equipment. Hot tub water and pool area dirty. Motor bike parked on our balcony/deck. Unit skylights were covered with debris. Stained bedding and curtains. 1 bed hard as a brick, the 2nd bed( futon) had a fox den in the middle - super old bed with no support. Dodgy electrical sockets. The complimentary coffee on the first morning was an urn (filled with cold coffee from another day) being plugged in to reheat - no thank you. 2nd night was loud karaoke until around 1am. Our host offered to start a fire for us at an extra charge (how kind), or told us we could '...go buy firewood from the fat ladies on the corner'. We needed a place to relax after very intensive travel around Mexico City & environs, which is why we splurged, as we would not normally spend this much for accommodation... anywhere. Terrible waste of time & money. I've never been so let down by a place to leave such a review, but feel it's prudent in this case.