SureStay Hotel by Best Western Tupelo North

The outside looked very nice . The pool looked nice . The girl working the desk was nice . The room would have been nice if cleaned properly and had been sprayed for bugs.

We had cockroaches in our room . We caught 2 small ones , a medium one and a large one. We saw 2 more we did not catch. We caught these within five minutes of entering our room. There was also hair on the floor and trash under the bed. It was late and we had to wait over 45 minutes to find out they would give our money back but not help with getting us into the other Best Western. I booked on line and said I wanted to pay with cash but my credit card was charged. I am not sure if that is what they have to do to reserve it but it worried me I would not get my money back. I did get my money back. I was very dissapointed and it cost us at least two hours of needed sleep. The manager was no help at all when the person at the desk called her. She would do nothing to hel

The WiFi was not working and they knew it wasn’t working !! There were strange men lurking in the hallways drinking alcohol trash all over it was awful