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Quality Hotel & Suites Airport East

Quality Hotel & Suites Airport East

7.1
Good

Based on 752 reviews
 
2180 Islington Avenue, Toronto, ON M9P 3P1, Canada
  +1 416 240 9090
Quality Hotel & Suites Airport East - Toronto, ON, Canada
Check-in
Check-out
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Rooms

Check-in
Check-out

Standard rooms

$161+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$161 per night
IMAGE
Unknown
$161 per night
IMAGE
Queen bed
$169 per night
IMAGE
Queen bed
$181 per night

Queen rooms

$180+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$180 per night

Double rooms

$164+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$164 per night

Reviews

Pros

Cons

Traveller rating

68
72
84
64
43

Time of year

Traveller type

Show reviews that mention

+
free parking
tv was old
airport shuttle
close to the airport
old and dirty
star hotel
internet connection
room was clean
close to the highway
absolute rubbish
staff was nice
fridge in room
dirty carpets
bed was comfortable
worst hotel
  • Excellent
    Jul 2016
    10.0

    Great value

    The staff was so kind, friendly, and helpful.

    N/A

  • Okay
    Jun 2016
    6.0

    Ac not working

    Beds were surprisingly good

    Ac in room was not working, 30 degrees outside.

  • Okay
    Apr 2016
    4.2

    late night checkin uuggh

    food was decent, room was spacious

    when we arrived i called for the shuttle from TPA and the guest service agent treated me like i should know where to get the shutle, not very good for a first time traveller to the hotel. Then the shuttle was directed to the wrong area and we had to wait another 20 minutes or it to arrive after a second call. once there, the internet based reservation system was down so check in took about 10-12 minutes; and after a 12 hr flight and the delay w the shuttle this seemed like forever. Once checked in we proceeded to the room which was very spacious but there was a dark stain on the curtain and the hotel info book was filled with writing and drawings from a past guest, the room was very old looking. We did check out easily and the shuttle was on-time; however when we were on the flight home we realized that we had forgotten n umbrella, which was a gift; and when i finally could call the hotel they could not find it in the room; which was the last place we saw it. Overall this is a very cheap hotel and if you are only concerned with being frugal, go for it. The staff i dealt with, all but one; seemed to act like they didn't have the time to explain things to you or that you weren't a priority. As a former worker in the industry i found this very unprofessional and i would not stya here again if i had another choice of hotels. It certainly did not live up to the standard of a Quality Hotel.

  • Mediocre
    Apr 2016
    3.1

    NEVER again!!! BEDBUGS!!!!!

    Where do I start? The first thing I noticed was that the carpets were filthy. I refused to take my shoes off. The bathroom had not been cleaned appropriately. The room smelled of smoke and dare I say alcohol perhaps?!? As I arrived after midnight and had a conference the next morning I had decided that I would try my best to 'turn a blind eye to things' as I really just wanted to get some sleep. I checked the bedding and it appeared to be okay....until after the lights were out. That's when I felt them. Something was crawling up my leg. I jumped out of bed and turned on the light and found 2 bed bugs. I investigated again more thoroughly and was so disgusted that I didn't bother to count. I packed my personal belongings as quickly as I could and got out of there. The front desk staff were terrible. No apologies. In fact, they kept on accepting new guests. Is this not a health code violation. I could go on and on but I'll stop there. Worst hotel experience ever. Lesson learned.

  • Good
    Dec 2015
    6.5

    Good Value

    Saved money

    Staff don't listen to changes in reservations. Airport shuttle isn't often enough.

  • Okay
    Nov 2015
    5.4

    Farther from airport than other options

    Room was basically clean though there was half an English muffin that was lying behind the TV

    The concierge gave me trouble about wanting an airport shuttle immediately. She said the shuttle only goes every 45 minutes and I should have booked in advance. Nobody told me when I checked in that I needed to book the shuttle. She said the shuttle goes only every 45 minutes and I could leave 20 minutes later with the people who had booked it for then, or take a taxi which would have cost me $30, even though the driver was already in the lobby. Finally I convinced her to have the driver take me immediately. If we hadn't spent 5 minutes arguing about it, I bet the driver would have been there and back in 20 minutes. I wouldn't stay at a place so far from the airport that doesn't offer immediate shuttle service on request. There was another quality suites a lot closer to the airport. In fact my shuttle coming in had to pick up people from there because they went to the wrong hotel. One even said he thought he had booked the other one. Finally the room I was in only has one accessible power outlet on the opposite side of the room. In this day and age, each hotel room should be equipped with several power outlets by both the night stand and desk for customer use. If I had to charge more than just my phone, I would have had to sacrifice lights or the alarm clock. I didn't watch TV at all, but the TV was also an old CRT. Most hotels I've stayed at recently, even low budget ones, have upgraded to newer TVs.

  • Mediocre
    Jun 2015
    3.4

    Wouldn't stay again

    all though we got a great discount through kayak, I didn't feel it was worth the savings.

    Check in & check out very un personable and un welcoming; Front desk doesn't answer when you call; Hotel smells musty Room smells like urine covered with strong deodorizer. Linens and one face cloth had body hair on them Urine in elavater No pool No mini fridge in room Good things; we didn't pay the full 100.00+ rate they charge & close to 401. Also air conditioner is loud and blocks out noise.

  • Excellent
    May 2015
    9.4

    Price was excellent, 73.00 after taxes. Staff was friendly and professional. The air conditioning unit was loud, but I brought earplugs so I had a great sleep. Hotel is located close to the 401 so I was able scoot quickly any where I wanted to. I will use Kayak again.

  • Okay
    Apr 2015
    6.0

    A good hotel for a good price

    Good price for the hotel using the KAYAK pricing. The bed was comfortable.

    Room was a non-smoking room but there was a strong odour of the cleaning solvent that was used to clean it. Some room features did not work, TV was missing channels, 1 of the phones failed to operate and the toilet was broken. You could hear people in the halls walking by and talking.

  • Excellent
    Mar 2015
    9.4

    Good

    The place the location and the bed was comfy

    Nothing everything was good

  • Mediocre
    Jan 2015
    3.7

    Bad Experience

    The price was acceptable

    The staff was bad, the walls were paper thin and the bed was a rock. I waited at the restaurant bar for a $7 for 20 minutes. I finally gave up, went upstairs to order room service. Nobody answered and it went to a voicemail NOT to take my order, but to leave my room number and name for them to call me back. After 1 hr of no calls I finally gave up on dinner.

  • Mediocre
    Sep 2014
    3.6

    Took more than an hour and a half from time I called them for airport pickup to the time they actually dropped me off at the hotel. Hotel room stunk of tobacco even though it was a non-smoking room. Relatively dirty facility. Restaurant was closed by the time I arrived due to their delay and no other food available in the area.

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About

Overview

The Quality Hotel and Suites Airport East is near popular attractions, including the Toronto Pearson International Airport, Toronto Congress Centre, University of Toronto and the Wild Water Kingdom theme park. All guest rooms and suites at this pet-friendly hotel feature hair dryers, coffee makers and ironing equipment. Other hotel features include the Alder and the Sparrow Restaurant and Lounge. Corporate travellers will appreciate our meeting rooms. Guests of this Toronto hotel enjoy the free airport shuttle, free Internet and free parking. Book now.

Choice Hotels

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

7.1 Good

Based on 752 reviews

7.8

Location

7.0

Room

2.3

Food

0.0

Wellness Area

Things to know

  • Friendly service

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Fitness centre
Free Wi-Fi
Increased accessibility
Free parking
Laundry service
Room service
No smoking
Hairdryer
Air-Conditioned
24 Hour Front Desk
Free Airport Shuttle
Free Internet
Pets not allowed
Lift

Location

Most popular landmarks

  • High Park 9.7 km
  • Royal Ontario Museum 13.3 km
  • University of Toronto 13.4 km
  • Kensington Market 13.4 km
  • Exhibition Place 13.6 km
  • Art Gallery Of Ontario 14 km

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