City Express Suites Toluca

The staff was nice and helpful. And we could check in early, so that made our trip easier. They were also taking care de 24hs so we felt secure.

The internet wasn't working, we had so much trouble to get by. The surroundings where too dirty and smelled bad. The sheets weren't that clean and the bathroom looked old, dirty and not well taken care...

Its located in front of a shopping mall and Breakfast is good. Hotels staff was nice.

A/C not working in both rooms, rooms were ok, but we needed doubles and they are single bed with a couch. They were not able to find our 2 rooms reservation. Not enough towels and no extra sheets and blankets in the room

Near work

They were not able to change a broken lamp in the restroom after 3 days of stay and 4 times I told them. One time breakfast was a total disaster, it was in the peak time and for half an hour there were not even cups to drink a coffee a tea or a juice. Rest was finished, I dont know what happened. Other time I had breakfast at 6.30 so it was ok. At the end the personal is kind and willing to solve the problems trying to do their best but it is the overall organization that is not working properly. I will think if go there again, there is another hotel just near, only it has no kitchen.