The Leela Kovalam Beach

The view was the best thing about the property. If there was no view I would have left the hotel and stayed elsewhere.

Having come from the trident in Mumbai where the service was amazing, I was so let down by 75% of the staff at the Leela, unmotivated, no initiative , some are just lazy. The concierge told us wrong opening times for attractions, wouldn’t get us prices for spas outside the hotel and didn’t even make us a reservation at the hotel restaurant even though I asked him to. The only staff I appreciate was Prajin who checked us in and out and was very friendly. The normal rooms are very outdated, so much so that we paid for an upgrade to club level. The rooms were also very dark at night and needed much better lighting. Cleanliness could have been much better in the restaurants and room and housekeeping failed to close our room door after cleaning. One morning we were sat next to a leaking air conditioner. The manager of the buffet even came over to check in but failed to wipe up the leak multiple times until I had to ask them to put a towel down so nobody slipped and got hurt. There is a clear difference in how they treat guests, my family and I thought. When we checked in we didn’t receive any special treatment, but when others checked in they received shell necklaces and fresh coconuts to drink from which I thought was really unfair and inconsistent. The hotel food was just average, with the buffet meals not being great at all. We ordered a la carte 4 times from three different places at the hotel and each time the food took 30 mins or more to arrive even when we just ordered 2 dishes and there was only 2 other tables. Having paid a lot more for 1 less room and 1 less night at the Leela than I did at the trident in Mumbai, the value of money for the Leela is very poor. You’re paying for the name and not anything else.