Grand Beach Hotel

The use of the pool, although also run downd

The Hotel is run down and looks nothing like the pictures on the internet. We asked the reception staff to book us a shuttle to the airport and specified and confirmed that it would be a shuttle as we had a lot of extra luggage and a confirmed price, only to find that an ordinary taxi had been booked and so had to organise another taxi and pay double and the staff member on duty at reception had a really bad attitude when we said it was not what had been arranged. Also the breakfast are of poor quality. The Chef making the eggs did not know how to make an omelette and called someone else to make it who landed up throwing it away as they also couldn't make it. The breads were all dry and juice watered down, so basically unacceptable breakfast.

The staff was rude, uninformed and unfriendly. The facilities were dated. In particular the rooftop pool was small and surrounded with tacky astro turf. We could overlook all of that except the bad attitude of the staff. You’re better off searching for a boutique hotel with personable

Worst customer service

Location

The staff does not know how to tend to customers. I left my AMEX card on the desk at the counter and I called to tell them and before I could even finish asking if he found it he said he doesn't have it. I proceeded and asked if he could please check before he says he doesn't have it then finally he checked after 3 phone calls to the front desk. The staff does not care about its guests and overall customer service lacks tremendously. I wouldn't recommend this hotel to anyone.