Hotel Villa Riis

Location was perfect. The staff were most helpful, friendly and nothing was too much trouble. Comfortable beds and plenty of hot water and clean towels and linen.

Parts of the hotel needs updating, our first room wasn’t acceptable so they moved us to a better room. Needs more staff as the current staff were multi tasking. Pool didn’t look clean and the lift down to it wasn’t working either. Pool bar closed as was the gym. It could be a fabulous hotel but it’s splendour has faded.

The view, the location and being able to park our car there although we had to pay an extra 15 euros per night for that.

This hotel is very shabby and rundown. The air conditioner in our room was an old clunker that was so noisy, we couldn't use it. It was over 30 degrees and there were mosquitoes so having to leave the window open for air wasn't great. We were in a "deluxe/superior" room but only given one pillow each, one roll of toilet paper and one very tiny piece of soap to use for three days and the shower hook was broken. They came by to make up our room in the middle of the afternoon when people typically are taking a break before dinner and never bothered to come back again when they found our room occupied which they should have been aware of as all keys are left at the front desk when you leave your rooms. When we tried to check out early to catch a ferry (even though the front desk was open 24/7) we had to go down to the kitchen to find the desk clerk. This was a beautiful hotel at one point in time but it has been sadly neglected. The paint was peeling, rips in the fabric, dead flowers in the pots on the balcony, sconces almost falling off the walls. This is definitely not a four star hotel and not worth the nightly rate we were charged.

Location

First of all the rudeness of the staff, very unprofessional, both owner and employees. We waited at the reception upon arrival without being welcomed at all. There were no towels in the room and had to wait for the laundry service to deliver some later... The place was messy and the staff unorganized. The elevator to the pool are not working and no service at the pool whatsoever. To sum up, worst hospitality ever for a so-called 4stars establishment.