Good to know
|Distance to city centre||4.7 km|
|Nearest airport||Tamuning Guam Intl|
|Distance to airport||4.4 km|
Time of year
Show reviews that mention
|free drinks||in 13 reviews|
|free shuttle airport||in 7 reviews|
|pebbles||in 3 reviews|
|pool could use||in 17 reviews|
|pool side bar||in 18 reviews|
|room to a family||in 14 reviews|
|room was clean||in 13 reviews|
|staff were friendly||in 28 reviews|
|water slide and other fun||in 3 reviews|
The lotte hotel staff treat me like a king.
Lotte hotels feel like my home away from home.
Room was clean and pool was very inviting.
No showers for swimmers to take a full shower.
Room condition and easy access to beach
Breakfast Not enough to pee in restroom beside pool
Well, first of all, it did not meet any of my expectations for a hotel under the Lotte brand. I could possibly say that it was the worst experience among idk how many hotels I have explored. My sister and I were disgusted by the dirty towels placed in our room for us to use (it looked like baby poop stains). I called the housekeeping and I told them about the case. I did not get an immediate response so I had to ask "what will you do about this?" and the women said, "Oh do you want the towels changed?". The response showed how irresponsible the employee was and how unwilling she was to do anything about it. Other housekeepers came and they only said "We're sorry" after I showed them the dirty towels. In general, the staffs do not meet any criteria that are expected at even budget hotels. When I used the club lounge the staffs were also very unwilling to clear and set up the tables. Also, the cavanas, it's just so unexpected. So DIRTY and disorganized. Don't expect too much since it's free (for club rooms and possibly other rooms) and dirty. Don't think you could spend hours there. Since it can ruin your stay, I highly recommend staying at other hotels :)
Customer Service/Staff were very friendly and accommodating.
Airconditioning was awful, our AC unit wouldn't go below 25 degrees Celsius. Although, the front desk did relocate us to a room that was a bit cooler after trying to fix it. In the end it did work out, but was inconvenient that we had to deal with it.
With a stay at Lotte Hotel Guam in Tamuning (Tumon), you'll be a 1-minute drive from Tumon Beach and 6 minutes from Guam Premier Outlets. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Tamuning? This resort features 0 square feet (0 square meters) of event facilities. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
based on 1,169 reviews
Things to know
- Friendly service
- Great view
- Clean rooms
Policies vary by room type and provider.
Most popular landmarks
- Gun Beach 0.5 km
- Tarza Magical Adventure Zone & Water Park 0.6 km
- Tumon Beach 0.7 km
- T Galleria by DFS 0.8 km
- UnderWater World 0.8 km
- The Plaza 0.8 km
|Tamuning Guam Intl||4.4 km|
|Sinapalu Rota||86.5 km|