Grand Hyatt Taipei

We loved the service. It was excellent

The Buffett was hit and miss, although the service was excellent. The coffee bar and bakery in the lobby was an unexpected treat.

Location was perfect for getting around the city - we were going for a few nights and mostly to just walk around, eat great food and check out the shops. The hotel itself has a nice lobby area. We didn't eat at the restaurants so can't comment on it. Forgot our swimming gear so didn't get to test out the pool! The room was a decent size and I liked the big comfy bed as well as a big rainfall shower in the bathroom. The staff was the highlight - we always felt looked after and always warmly greeted. It made us feel very comfortable and I have no doubt recommending the hotel on this basis alone. I appreciated the addition of the bolster for my pregnant partner and the staff for managing to find my camera lens that I stupidly left it in the room after checking out.

While the room size was good, it felt a bit tired and lacking in what I would expect of a 5-star hotel. The TV was old and would cut in and out. The plug sockets were in fairly inconvenient locations for charging phones and other electronic devices. The bathroom wasn't as clean as I'd expect and we came back to find that glasses were still remaining with dregs of drinks left inside. For the price per night, I'd want to be excited to be in the room and I wasn't.

I really loved the view and the room. Location was also really great.

Excellent location close to 101 and shopping. Hotel offers best service, breakfast really good with lots of tasty varieties.