Suzhou hotels

Pros: soft bed, very far away from everything, the food/breakfast is the worst among 5 star hotels nearby.

Cons: Food

Pros: Lovely lake side location. Good choice of restaurants. Good play room for our 4 yr old and nice pool.

Pros: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Cons: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Pros: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Cons: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Pros: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Cons: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Pros: The location is amazing. The common areas, lobby, reception, restaurants are super. The service and staff are really kind and polite. The breakfast is really good.

Cons: There was renovation works on 3rd and 4th floor; during the day the noise was terrible, we couldn't stay in the room. After talking with the reception, they gave us an upgrade for the next stay (since we told them that we were coming back soon).

Pros: The quality and facilities in the room were first class, a wonderful experience.

Cons: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Pros: Breakfast was fantastic and rooms were great

Cons: Nothing

Pros: Very comfortable stay without any problem. Clean hotel - friendly and helpful staff. Good location in city centre and in walking-distance to the lake and biggest shopping-mall.

Cons: The hotel is a bit older and this shows but nevertheless all is very clean and functioning well.

Pros: impressive lobby, nice library. outstanding location. spacious room.

Cons: breakfast ok but not great for international standards. restaurant closing too early (9 pm) on saturday evening.

Pros: The hotel location on the lake (and proximity to Suzhou Center) was outstanding as was the design of the hotel. I also found the staff helpful and courteous. The gardens were a serene and peaceful backdrop to the layout and motif of the hotel. Laundry service was fast.

Cons: The food at breakfast was rather ordinary. Also, many of the competing 5 star luxury hotels in China have bidet/smart toilets which this hotel lacked. The lighting switches were a little quirky. The quality of the TV signal was subpar for a luxury hotel.

Pros: The room suites were spacious, the shower was joyous, and but for the criticisms below, this was ultimately a picturesque 3 or, at its most generous, 4 star hotel. The staff were well meaning enough, but this really is a confused muddle of a hotel that does not hit the spot.

Cons: Frankly, though this hotel has the illusion of luxury, it falls far short of a five star experience. Upon arriving at the hotel, we were shown to a room which reeked of stale cigarettes, and external building works (renovation of the hotel) were audible within. Following an immediate complaint, we were relocated to a clean room with no construction noise. In terms of the rooms, we noticed the following: 1. The Bose sound system has a connection for iPhone5 and under - meaning it has not been updated for 5 years. 2. Bathroom Towels are not placed near the shower. 3. Only one pair of slippers was provided in the room. 4. We have stayed at 3* hotels where drinks and refreshments were provided gratis, and replenished daily. This is an inexpensive item for hotels - when will they learn that fleecing customers leaves a bitter taste? 5. Breakfast was not apparently included in the room rate. This is patently absurd if you have pretentious of luxury. 6. On our second day, having left the room for the day at 9.30am, upon returning at 4.30pm the room had still not yet been cleaned. Come on! This is hotels 101. In terms of facilities...: 1. The Swimming pool and gym are simply not of a quality associated with a local counsel facility, let alone a luxury hotel. Note that one can use the Crowne Plaza facilities, however. Additionally, the pool was not open in the evening. 2. The spa treatments were extortionate, and there is no way one can justifiably describe this as a “spa hotel”. Utter nonsense. 3. Bicycles were available for renting....at 80 RMB an hour. This is astonishingly shameful practice. How can they not be provided gratis? I have never had that at a hotel, particularly one based around a beautiful lake. 4. Drilling outside and scaffolding effectively ruined any experience to be had in common areas and the beautifully manicured gardens. What a waste. 5.

Pros: The interior design and spacious room. Very good breakfast... nice selection..

Cons: No Whisky and Gin Tonic after dinner in the bar

Pros: It’s my favorite hotel in Suzhou. The facilities of the hotel are excellent and staff very helpful.

Cons: Nothing

Pros: Most of staffs don’t speak English

Cons: Breakfast need to be improved

Pros: wanderful experience in total. excellent location and very friendly and helpfull staff. attend for any inquiry promptly. best location ever stayed in Suzhou. Sure the first preference next time too.

Cons: nothing

Pros: Location is good. Lake view is fabulous when air quality is good. Staff are kind and efficient.

Cons: Toilet paper is awful. Unusually find such junk in such decent hotel. Room decoration little sloppy. Sound proof is poor to mute children’s noise next door in the midnight. Gym is small.

Pros: Staff were exceptionally helpful, knowledgeable, and willing to make suggestions to improve our stay.

Cons: The excellent staff service was let down by the old interior design of the building, which is in need of an upgrade, The Intercontinental is in one of the originally developed areas of Suzhou, so the surrounding retail areas appear to be closing down, or awaiting renovation.

Pros: All excellent, excl Chinese restaurant (bad service, bad food)

Cons: Chinese restaurant is very bad

Pros: Clean and comport hotel and everything was great. And thanks for upgrading room.

Pros: Location and service

Pros: This was my first time in Suzhou after 4 years, lots have changed but InterContinental remains as amazing as I remembered. The location is unbeatable especially I was home for a wedding near the exhibition centre so there certainly isn’t better choice than ICH for the location and service. The club is currently on the ground floor quite tucked away which could be a bit of walk if you are in a hurry and just want to grab some light breakfast. Staff in the club were slightly less attentive but it could be because of the temporary relocation and short of staff. My housekeeper Bella is so kind and lovely, who also took good care of my stuffed toy that I always travel with. Members of staff at the front desk and concierge are all so welcoming, I almost want to book another trip there right away.

Cons: The room is so practically designed and smartly decorated.

Pros: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Cons: Lift

Pros: clean and confortable

Cons: nithing

Pros: Everything about this hotel is designed to please you. To the deep nitty gritty details

Pros: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Cons: Wifi, none existence and seems to be lead to the Chinese page

Pros: Good breakfast Great room Nice view

Cons: -

Cons: Terrible place, poor value port culture. Just take, take, take......Shame on you Hilton family. No wonder you’re so rich.

Pros: Loved the bed and extra cosy room. The breakfast spread was amazing, loved the eggs station.

Cons: Room service food could have been better.

Pros: Great location

Pros: The breakfast was comprehensive: I especially liked the fruit, yogurt and sesame balls and coffee. The bed was super comfortable and I appreciated that the tv showed English programs with Chinese subtitles. The staff were amazingly accommodating and helpful. Staying overnight enabled us to book a 09:00 ticket for the amazing Suzhou Museum - which we loved!

Cons: There is some building work outside that spoils the look of the place but we didn’t notice any noise. While the hotel is relatively near to the Old Town you need to take a taxi or face quite a long walk.

Pros: Seems like a fairly new hotel. Room was a good size with very good facilities - tea, coffee, water, toiletries etc. Modern touches like automatic curtains etc Quiet location Close to Tiger Hill (still need a Didi but reasonable price). Staff were good.

Cons: Noisy room doors I was charged more than the booking price but quickly refunded and charged the correct amount. Breakfast wasn't brilliant but I guess for the price was OK if you like Chinese breakfast options. I was told there were Western options but apart from cereal and some stale pastries, there isn't much Western choice. I don't mind that, we're in China. But make it clear. Location is not anywhere near the main areas for bars, restaurants etc so expect a 20 minute Didi for those if you want to go to busy areas. TV channels are all in Chinese expect for nature channel. Heearing the cleaners hocking was not a nice welcome as I approached the room for the first time.

Pros: Staff service was good, location (near subway and shopping mall is just opp) too though can be a little hard to locate (both for guest and cab drivers) as the main door is sort of behind the main street-maybe more signage in front visible to those walking and driving. Hopefully after the construction is over, crossing over to Wanda Plaza and walking along the road would be easier. Nice room and comfortable stay. Like the interior design of hotel - modern and sleek. Laundry room with washer and dryer + iron is useful.

Cons: Breakfast items and taste of food could be improved but in general passable. Staff to check on coffee machine's water level to ensure there's water at all times instead of guest discovering it and having to inform staff to top up. Overall OK.

Pros: Comfortable bed, modern facilities (new hotel), convenient location close to subway, Wanda shoping center and 15min away from train station, good air conditionning system, quiet at night. There is a self sevice laundry room.

Cons: - Apparently there is only 1 coffee machine that wasn't working the day of our breakfast. Instead we were offered coffee powder... not the expected standard in a Mercure hotel - bad croissants (with vegetal oil instead of butter as too often seen in China) Room floor was dirty, which is not acceptable in spite of the slippers offered. Design issues: - clothes wardrobe is too narrow (in case you want to hang more than 3 shirts or tops) - transparent glass separating the toilets and shower. Some may like though.

Pros: It is quiet and rather news.

Cons: I have to walk a way to find a place to eat.

Pros: Very modern rooms, stylish design hotel

Cons: Staff barely spoke English, translate by phone. Room reservation was lost but after some time they managed it, WiFi broke down for several hours, dirt on the room floor. Whole area around the hotel is under construction.

Pros: Rooms

Cons: Hard to find between construction works

Pros: Love the location of this Mercure, which was like a 8 minutes walk from the Metro which was very convenient. Like the room size as well with a little balcony. The bathroom could have a few wall hanger and one just need to get use to the toilet roll not having a roller. Breakfast spread was ok. I love chinese food so i have not problem with that just that it doens't have much meat serving - it is either bacon or sausage. Overall i will stay with Mercure Suzhou and it is also my recommendation.

Cons: Though it is a non-smoking floor but i could still smell ciggy smell from within. I guess its hard for hoteliers to manage this issue here in China. The only hotel i have stayed so far which is completely free of ciggy smell are the 5 star ones.

Pros: Very clean, fully electronic room; curtains etc. Great value for money. Short walk to the metro station.

Pros: Everything about the hotel. The staff was so helpful and amazing. Although they don't understand English but they are so helpful by using a translator. Just love them. Room was amazing. I got the room with a bath tub. The bath tub was no less than a 5 star hotel. Very clean and even the breakfast buffet was nice. The vibe of the hotel is so positive mad nice. At first, I wasn't too impressed with the lobby of the hotel but eventually fell in love with the hotel. Don't think twice before staying here. Just perfect and is not very high budget. If I ever come back to suzhou. I WILL STAY HERE AGAIN. Thank you for the great experience.

Cons: Location is a little off track. But you have basic malls around and metro. But what a lovely hotel. Must stay.

Pros: Top floor with a nice view over the surrounding area, there was a couch with a TV on the lower floor as well as a bed on the upper floor, connected with a staircase. The bed was comfy and there were plenty of pillows.

Cons: Far away from the city center (very last subway station - so at least there's a subway but it takes 45 minutes to go anywhere central) in the middle of nowhere in an underdeveloped area, the receptionists don't speak english although it's an international hotel, there was a lack of communication between booking.com and the hotel which meant that the hotel claimed they simply didn't receive my reservation at all. The bed was a bit too short so my feet were sticking out.

Pros: I like the cleanliness ,comfort & surrounding area of resort.

Cons: u need to add some option for vegetarian food.

Pros: Rooms are nice, big and clean.

Cons: Staffs’ poorly trained, check in and out took over 20min each time

Pros: renewed facility make it looks and feel good

Pros: Big, family friendly rooms. Beautiful setting. Nice pool and play area for the kids.

Pros: Large rooms, comfortable. 1 minute walk to the company that I was visiting.

Cons: A bit of trouble checking in, they couldn't relate the booking confirmation to their computer login system

Pros: Clean& fresh smell property

Cons: TV is very small

Pros: The room is big and the staff was helpful.

Cons: WiFi was not so good.

Pros: nice people

Cons: Nothing is to disli ke

Pros: Staff is really helpful Rooms I like it Facilities

Cons: Location little bit far , need to regular transfer bus

Cons: I requested non smoking room, they gave me a smoking room. I requested double bed, they gave me twin beds. The building was generally unheated, took quite some time for the room to warm up using the air con. The Paulaner restaurant service had poor service, we got our food but no cutlery. No attention to re-fill drinks. etc. Generally I get the feeling that there is a lack of attention to customer needs and service.

Pros: The staff support

Cons: Air con not operating. Super warm