Suzhou hotels

Pros: I like the buffet there. We stayed there last year for a few days, room was stunning view. The most memorable moment of last year was falling over congee in the resto. during breakfast. Staff is very friendly.

Cons: This time when we stayed there, the renovation is pretty loud. We stay in the room most of the time, so the renovation noise was a negative experience, as well as workers outside balcony. So we have to shut the curtain most of the time. Thing is, we booked that captain’s suite for the view and also we can go out to balcony.

Pros: The location was actually very good, on the northwestern edge of Jinji lake. I especially enjoyed the access to the bridgewalk over the water right in front of the hotel side facing the lake. Staff were very attentive and polite when asked about anything. The housekeeper, Ms Zhao, was also attentive to small details, like putting out more drinking water bottles when she discovered I finished the two complimentary bottles everyday.

Cons: Some signage could have been better. It took me a while to discover where the japanese teppanyaki restaurant was, or to discover how to reach the swimming pools. Also some better instructions on how to operate the room lights and curtains etc, since the system seem only accessible through the remote controls from a small console by the bedside.

Pros: Really nice and spacious room, we received free fruit basket once arrival. The club lounge was nice and service was great. The location is simply fantastic where we could walk around the lake and across the road to the mall.

Cons: The hotel was under renovation at the moment therefore it’s very noisy during the afternoon, the noise level is unbearable and can’t stay in the room

Pros: Staffs are super friendly and helpful

Pros: Excellent breakfast. My favorite location in Suzhou (central but peaceful).

Pros: The quality and facilities in the room were first class, a wonderful experience.

Cons: The staff in the restaurant at lunch were incredibly slow. There was also a lot of construction going on, which I understand has to be done, but it still wasn't ideal.

Pros: Comfortable room , nice view , convenient location , excellent service, friendly staffs , in a word , very happy to choose this hotel ,would like to recommend to my friends .

Pros: So beautiful , the theme is a giant Cruze ship. Lots of dark wood , open spaces, and a great bar area in the center of the ship. Breakfast is top notch.

Cons: Not much. Bar is a little pricey.

Pros: soft bed, very far away from everything, the food/breakfast is the worst among 5 star hotels nearby.

Pros: Great staff Large clean comfortable rooms Large comfortable bed Well located, walking distance to Suzhou centre mall A little oasis Tasty breakfast offering

Pros: impressive lobby, nice library. outstanding location. spacious room.

Cons: breakfast ok but not great for international standards. restaurant closing too early (9 pm) on saturday evening.

Pros: The hotel location on the lake (and proximity to Suzhou Center) was outstanding as was the design of the hotel. I also found the staff helpful and courteous. The gardens were a serene and peaceful backdrop to the layout and motif of the hotel. Laundry service was fast.

Cons: The food at breakfast was rather ordinary. Also, many of the competing 5 star luxury hotels in China have bidet/smart toilets which this hotel lacked. The lighting switches were a little quirky. The quality of the TV signal was subpar for a luxury hotel.

Pros: Absolutely one of the best (maybe THE best) hotel I have ever stopped in, style and décor first rate, staff were wonderful, rooms well equipped and ultra comfortable, location on the lake shore was perfect, and breakfast selection and quality was fantastic.. would rate higher than 5 star!

Cons: having to leave ;)

Pros: The room suites were spacious, the shower was joyous, and but for the criticisms below, this was ultimately a picturesque 3 or, at its most generous, 4 star hotel. The staff were well meaning enough, but this really is a confused muddle of a hotel that does not hit the spot.

Cons: Frankly, though this hotel has the illusion of luxury, it falls far short of a five star experience. Upon arriving at the hotel, we were shown to a room which reeked of stale cigarettes, and external building works (renovation of the hotel) were audible within. Following an immediate complaint, we were relocated to a clean room with no construction noise. In terms of the rooms, we noticed the following: 1. The Bose sound system has a connection for iPhone5 and under - meaning it has not been updated for 5 years. 2. Bathroom Towels are not placed near the shower. 3. Only one pair of slippers was provided in the room. 4. We have stayed at 3* hotels where drinks and refreshments were provided gratis, and replenished daily. This is an inexpensive item for hotels - when will they learn that fleecing customers leaves a bitter taste? 5. Breakfast was not apparently included in the room rate. This is patently absurd if you have pretentious of luxury. 6. On our second day, having left the room for the day at 9.30am, upon returning at 4.30pm the room had still not yet been cleaned. Come on! This is hotels 101. In terms of facilities...: 1. The Swimming pool and gym are simply not of a quality associated with a local counsel facility, let alone a luxury hotel. Note that one can use the Crowne Plaza facilities, however. Additionally, the pool was not open in the evening. 2. The spa treatments were extortionate, and there is no way one can justifiably describe this as a “spa hotel”. Utter nonsense. 3. Bicycles were available for renting....at 80 RMB an hour. This is astonishingly shameful practice. How can they not be provided gratis? I have never had that at a hotel, particularly one based around a beautiful lake. 4. Drilling outside and scaffolding effectively ruined any experience to be had in common areas and the beautifully manicured gardens. What a waste. 5.

Pros: Very friendly staff, great design, new facilities.

Cons: On my arrival I could hardly find the entrance, no Usher waiting for us outside. Some breakfast items tasted a little old, like the corn they provided. In the spa they mixed the menu from the Lamborghini hotel and the Crown Plaza. They showed us the crown Plaza one and rejected the 300 RMB coupons, because they were only valid for the Lamborghini one. Staff was very friendly though, no complain about it. Overall a good stay, but not as great as expected.

Pros: wanderful experience in total. excellent location and very friendly and helpfull staff. attend for any inquiry promptly. best location ever stayed in Suzhou. Sure the first preference next time too.

Cons: nothing

Pros: Friendly staffs made helpful recommendations to travel in Suzhou

Cons: Choice of Breakfast not too much.

Pros: Breakfast restaurant very short handed, you need to find your own seat n many tables not cleared

Cons: Lift

Pros: clean and confortable

Cons: nithing

Pros: Everything about this hotel is designed to please you. To the deep nitty gritty details

Pros: Breakfast- very good and many choices

Pros: The personnel are warm and welcoming. Offering assistance almost immediately each time they see a guest

Cons: Wifi, none existence and seems to be lead to the Chinese page

Pros: Great customer service, we even got upgraded to an apartment. Only disappointment was that our food choices weren’t available on the menu. There were plenty more dishes to choose from though.

Pros: True 5-star experience! Stylish, clean, big enough, has all facilities... Recommended!

Pros: Very close to Suzhou station. Simple but good hotel. Only stayed one night but fully satisfied.

Pros: Thank you for upgrade room to my kids . :)

Pros: clean and comfortable

Cons: English speakers are a few

Pros: The hotel is new and located in a yet to be utilized shopping centre. Really quiet and not difficult to reach. The staff is friendly, the hotel and room clean, the breakfast a Chinese average. Nothing stands really out though.

Cons: The bathroom design is terrible, as you can not just see the shower area from the room but the toilet too. While partly see-through bathrooms are rather common in China, God know for what reason, this particular hotel really goes out of it's way to achieve the coveted "open concept in toilet design" price and doesn't even close them off from the room properly. Room also did not really feature a functioning desk. Apart from that there was not much to dislike. A solid "good", thus rated 7.

Pros: Convenient

Cons: Noise from nearly construction building

Pros: Good breakfast, comfortable room

Pros: Excellent customer service! Excellent!! Reception staffs gave us very warm welcoming every time we passing by. I had some electrical issues in my room. They sent up an engineer to my room within 2 mins I called the reception. At the evening there were some tea workshop at the lobby, served tea and some desserts.