Good to know
|Distance to city centre||4.3 km|
|Nearest airport||Surabaya Juanda|
|Distance to airport||12.0 km|
|"Interesting hotel and room design."||(in 21 reviews)|
|"Very comfort bed, good location."||(in 41 reviews)|
|"Staff were very friendly and professional."||(in 75 reviews)|
|"No swimming pool Very expensive food."||(in 7 reviews)|
|"Not flexible for early check in, must pay half price for that."||(in 3 reviews)|
Time of year
Show reviews that mention
|bed room||in 45 reviews|
|design of the hotel||in 29 reviews|
|dirty room||in 82 reviews|
|early check||in 13 reviews|
|good breakfast||in 93 reviews|
|good room||in 105 reviews|
|good selection||in 4 reviews|
|grab car||in 3 reviews|
|hotel a good||in 6 reviews|
|limited choice||in 5 reviews|
|modern art||in 32 reviews|
|near from city||in 17 reviews|
|new hotel||in 59 reviews|
|parking lot||in 13 reviews|
|staff are friendly||in 113 reviews|
|strategic location||in 80 reviews|
|surabaya||in 8 reviews|
|swimming pool||in 17 reviews|
|value for money||in 44 reviews|
|wifi connection||in 12 reviews|
good location. near city center. view from room is excellent.
the toilet is leaking a bit. quite small room. no fridge
The hotel design
No hair dryer
Travellers choice hotel. Comfy See my earlier comments too
See my earlier comments too
The people of Artotel are charming and greeted us well especially "Rayray". Very comfortable speaking to her and very2 helpful person with good information on Surabaya. Everything is reachable from the hotel viz shopping, food, entertainment etc. We love the artworks and sculpture displayed.
Could have been better if the breakfast is with more continental variety. Add more from the bakery like croissant and buns. Should have an egg counter.
The hotel lobby is nice as it is filled with artistic pieces. The breakfast was pretty good too.
For a hotel to have an artistic theme, I had expected for it to be detailed, however, the walls are dirty (room). The bed sheet had stains and torn too - not much but it’s enough to be visible. Lastly, I called to make a reservation in the spa but the staff didn’t seem to know how to speak in English hence she hung up on me. For the hotel to be situated in an upscale neighborhood, I believe it is important that everyone should at least speak basic English and if really not possible, please teach them not to be rude. I tried calling back at the Spa but they kept on hanging up on me. I didn’t have the chance to ask for a room change since we were just there for a night but our stay was really disappointing.
With a stay at ARTOTEL in Surabaya, you'll be within a 5-minute drive of Surabaya Town Square and Tunjungan Plaza. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available on request), and free valet parking is available onsite.
based on 3,201 reviews
Things to know
- Friendly atmosphere
- Clean rooms
- Comfortable beds
- Stylish hotel
Policies vary by room type and provider.
Reviews about Artotel Hotel Surabaya
Most popular landmarks
- Mpu Tantular Museum 1.2 km
- Surabaya Town Square 1.3 km
- Surabaya Zoo 1.4 km
- Sharp Bamboo Monument 2.1 km
- Joko Dolog Statue 2.4 km
- Tunjungan Plaza 2.5 km
|Surabaya Juanda||12 km|