The staff we interacted with were all great. Everyone was very friendly and helpful. Nice looking lobby bar with plenty of seating and the beds were comfortable.
The hot tub temperature in the pool area was too cold. More like luke warm tub.
Friendly and accommodating staff.Nice having the shuttle from the hotel available.
We had very little interaction with the staff. We checked in and the gentleman was helpful and polite. When you got to our room the key did not work and there was an employee walking by that used a master key to open it for us. The floor was wet by the a/c unit and the remote batteries were old and the remote did not work properly. We told the man at the front desk upon check out and he made sure to write down what we had told him and he thanked us for the info.
Remote for tv didn't work properly and the floor was wet need the a/c.
Hockey Tournament in town
Friendly staff had some trouble with guests - the hotel was overrun with Tweens and parents
Computer was down at checkout still haven't gotten a receipt
Everything was very good for my young daughter and myself during check-in. The desk staff were very polite (and quite hilarious) and we were off to a great start. Room was comfortable and well furnished. We slept rather comfortably and were off early the next morning. 99% good with one moment of terribleness bringing down the review.
In their defense, I'm a tall person and I barely noticed it. There are 2 corner shelves in the shower and the upper one is pretty high. And that is where I saw the nasty, old, half bar of soap, complete with hair on it. Gross. Someone short wouldn't be able to see it and I get that. Can't clean what you don't see, and with everything else being in good order it was just a simple oversight. But YUCK. And the air conditioner sounded like an aircraft carrier. Whoa. Loud. Luckily it was a very mild night and it only kicked on a couple times.
Great hotel for the money
The lobby, bar, sitting area, and room were very nice. The front desk staff was very helpful. We loved being able to check in prior to arrival as well. The kids loved the cookies! The location felt safe and was an easy drive to St Louis. Loved the zoo! We'd definitely stay again!
The only improvement we would've liked was a continental breakfast.
Dirty blanket In the closet and had to change the battery in the smoke alarm at 2 am and the front desk never offered to have someone help
I loved the cookie they give you on check in and the service was fantastic!
I don't have any complaints!
The staff at the front desk were friendly and professional. I like the free waters in the room and workout facility. I also liked the free fruit and earphones the hotel provides in the workout facility.
The first morning I was there one of the female housekeepers walked into our room without knocking. The only thing she said was sorry and left. So when housekeeping finally came and cleaned our room while we where gone we came back to a bed that had blood stained on the sheets. Neither one of us where bleeding and we had been gone all day. I also like the cookies the hotel provides, but when I bit into one I had a long piece of hair in it. I had just went down and got the cookies from the desk. Also the bubbles in the hot tub where not coming on when we turn the nob.
The Doubletree Hotel St. Louis at Westport, conveniently situated just off I-270 only six miles from St. Louis Lambert International Airport, is centrally located in the heart of St. Louis' upscale, suburban West County area. This contemporary, full-service hotel is within two blocks of the many shops and eateries of the Westport Plaza entertainment and business complex, and minutes from historic St. Charles, the Clayton CBD, and all the attractions of Downtown St. Louis. Recently redesigned with stylish Euro-contemporary decor and furnishings, the Doubletree Hotel St. Louis at Westport offers well-appointed guest rooms, suites, and executive accommodations featuring our ultra-comfortable Sweet Dreams beds. For your convenience, complimentary wireless high-speed internet access is available in all guest rooms and public lobby areas. Our hotel is ideal for families, leisure, and business travelers alike. Hotel amenities include an indoor garden pool area, whirlpool, and extensive fitness center. Our award-winning Copperfield's restaurant serves up eclectic menu items in casually elegant surroundings for breakfast, lunch, and dinner daily. Relax with friends or meet business associates in our inviting lounge before taking our hotel's complimentary shuttle service to local attractions or Lambert International Airport. Surrounded by Fortune 500 companies, we offer a full slate of business support services like meeting rooms, a well-equipped Business Center, equipment rentals, and wireless HSIA. With over 12,000 square feet of flexible meeting and banquet space, complete AV support, and a professional catering team, the Doubletree St. Louis at Westport can easily accommodate your next business conference, seminar, party, or special event. Another reason to Choose Doubletree Westport, we are a certified "GREEN" friendly hotel, and as part of all conference packages, we offset energy usage related to the conference with clean, renewable energy. We hope that you will stay with us and share our vision for a more renewable world. The Doubletree hotel is easily accessible from all major thoroughfares, putting you a short drive from dozens of wonderful St. Louis attractions. Family vacations begin at the St. Louis Zoo, Art Museum, Science Center, and Jewel Box greenhouse at Forest Park. Enjoy downtown attractions like the Gateway Arch, Union Station, Busch Stadium and the Cardinals Hall of Fame, the Edward Jones Dome, or the Fox Theater. Fabulous shopping is also nearby at West County Mall and the Galleria. Or, enjoy the nightlife and river cruises on the St. Louis Riverfront. From Six Flags St. Louis amusement park to the Busch Clydesdales at Grant's Farm to the Westport Playhouse, there is something for everyone when you stay with us at our perfectly located West County hotel. Whether your next visit to St. Louis is for business, pleasure, or both, our professional and courteous hotel staff looks forward to welcoming you to the Doubletree St. Louis at Westport with our very special, warm chocolate chip cookie at check-in. Doubletree Hotel St. Louis at Westport features include a location next to Westport Plaza entertainment complex and minutes from all of St. Louis' major attractions, 12,000 square feet of flexible meeting and banquet space, business center featuring work stations with complimentary high-speed Internet, network printing from room to the Business Center, complimentary wireless high-speed Internet in lobby, indoor pool and whirlpool, Copperfield's Restaurant, Lobby Bar, In-room dining, Gift Shop, Fitness Center Facilities, and complimentary 24-hour transportation to Lambert St. Louis International Airport.
Based on 1,064 reviews
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