Split SUV Rentals

They wouldn’t refund me for a full day even though I returned the car a full day early

The car was new and ran well, but needed windshield wipers. Pick up and drop off were a little challenging with poor signage for the lots.

When we arrived, we learned our pre-paid reservation had been cancelled without notice. The friendly woman at the counter fixed it for us, but upon returning the car, the bill was about €60 more than what had been arranged. We have to wait a few weeks for the original payment to be refunded. Annoying to have to spend the extra time figuring out the additional charges and getting refunded.

Smooth and very professional rental process.

Really friendly and knowledgeable people, I was in/ out in no time. Will always use Six.

The girls at pick up were lovely. Only thing is at drop off the guy was new and could not answer any of our questions and even kept asking us what we should do next. (For example do we have to go to the front desk or can we leave since he inspected the car and we gave him the keys)

All the staffs that helped us were very professional though we were told that their website was hacked when we went to pick up and drop off the car.

After reading a few negative reviews we were apprehensive;however this company was great. Would rent from them again.

Girl at front desk was super friendly and helpful. I even got upgraded to a nicer car. Great experience.

Checkin was a disaster - car was dirty, had scratches that weren’t in the previous report. Then they switched us to another car, and the tank wasn’t even full, had to drive with them to the petrol station so they could fill it up. Checkout too was a disaster, they asked for more money than what was in the initial rental agreement because they had decided to upgrade us. The so called « manager » of the branch could not do anything about it (i don’t think we can say he is a manager if he can’t take any decisions to give decent service). We had to pay the increased amount and claim at a later stage via mail to customer service. Sixt doesn’t care about its customers and is providing the worst service i’ve ever seen. Run away.

They don’t tell you they charge you over $1300 for over a month as a hold (nearly 4X as much as I was quoted for the car). That is INSANE!

The car wasn’t an automatic!! We explicitly requested online, filled out all the paperwork at the location, and when we got in the car it was a manual… And they were fully aware we had requested an automatic and were getting a manual - we had to rent from Sixt instead at last minute.

In the end, I end up paying more than what I was estimated to pay on Kayak- and I turned the car in 2 days early!!! I feel like it doesn’t matter if you have a reservation or not, disappointed and should have known better not to rent through kayak

I have been charged twice for my rental. And have no way of getting hold of budget or avis

I was not impressed with this company at the Split airport location. They charged me $120 USD for a dent that clearly wasn’t from me as there was no paint scratches on the car. I got the feeling they intentionally leave items off the inspection to repeatedly charge customers. I also got charged $100 USD because you cross into Bosnia on the drive from Split Dubrovnik. You have to and there is no boarder crossing fee at that particular point. They claim it was for a green card, but their card already has a green card. Again, I was not happy with them and felt they were just trying to squeeze out more money.

We rented a car for our trip across Croatia. They were extremely expensive and when we came back there was a little scuff on the bottom of the plastic molding around the wheel well and he hast to fill out an incident report it took 30 minutes to return the car he said it would take two or three minutes. Almost missed our flight. Make sure if you rent from any of these companies Do you work every single single little Nick on the car because they come back to try to get money from you after. Thankfully I had to insert Sherance which cost me about $160 US for two weeks so they went through that but otherwise I’m sure I would be paying a few hundred dollars for something I could have wiped off or marked before I picked up the car

This is an obvious scam, the salesmen will not let you leave with a car unless you purchase "optional" insurance (alternative is a 4000 euro deposit on the car). Was really disappointed to see such a shady business practice happening at a big name rental agency. This branch of Budget/Avis should be terminated and put into new ownership. Do not promote this company on your site, there are plenty of Google Reviews similar to mine. Avoid at all costs.