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|Distance to city centre||3.0 km|
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The exterior is really nice, the beach is beautiful and very suitable for little children. And last but not least, thanks to the housekeepers for doing what they can to make things a little better and a little more clean :).
This is a great spot which desperately needs new management. What could have been a great vacation was turned sour by several things: the inadequate behavior of the receptionists and the total negligence they and the management demonstrated regarding our problem- a leakage from the bathroom ceiling, which happened twice. The plumbing specialists they sent to evaluate and fix the problem also seemed to be unconcerned about really fixing the leakage. When the first leakage happened, we explicitly pointed out to the plumbers the big mold spot on the hallway ceiling (right next to the bathroom), which was quite old and was an obvious clue for a much serious problem. They completely neglected it. We decided to accept the disgusting situation (such incidents happen after all), thinking that the right measures are taken to prevent another incident. However, instead of taking adequate measures for fixing the problem in the room upstairs, receptionists checked in other guests on the next day. So, for the second time we had to deal with major leakage from the ceiling in our bathroom. It was unusable and really, very disgusting for several hours. Yes, we were offered to move to another room, but it was already too late, as we had to move in the evening, for one night only, with a little child who was supposed to be sleeping at that time. We were promised to speak with the manager on the next day, before we left, but on the next day we were told that the there was no manager on Sunday! Our request to speak with the manager over the phone was also ignored (she was too busy)! In addition to all the above, the room conditions are also very far from the “four stars”. If the mold and a leaking ceiling are not enough, you can find all kinds of smashed bugs (and who knows what else) on the generally dirty walls and drapes. At least the rotten bathroom door was still closing well. Also, the main restaurant's capacity is smaller than what is necessary.
beach is beautiful, warm sea water, fine sand, outdoor pool is good, hotel layout is good, lots of plants, good rooms, good lunch
spa is too small and have to pay extra for sauna and book in advance poor breakfast no footpath to town, have to walk on the main road with the cars and was dangerous (20-30min walk)
No value for the money at all Breakfast is extremely bad- looks like there is a good choice but the quality of the products is so low that for six day my husband was not able to eat anything Resort with “package low cost travelers”, very noisy entertainments The only positive thing was the room size
The food was pathetic, nothing seems to be freshly cooked everything which was getting served was cold execpt french fries. The evening snack was a joke. For dinner and lunch they had varieties but the quality was really bad. Had to rely on sweets and fruits bcz nothing else u can eat. U have to fight to get a bench or an umbrella on sea side it was way too less than the number of people staying in the hotel.
The room was ok and kept clean. The greenery around the resort is really nice and well maintained. Access to a very nice beach is just at the hotel’s “back yard “
-Wifi not working in the room. I was told the free one is just at the reception and lobby - seriously?!?! -Breakfast was not really with quality products - quite the contrary for a 4* hotel.. -The kitchen works until 21:00h only - after that you can’t get any food! So, bare this in mind especially if you are with small and hungry kids as you need to find means to reach Sozopol (3km away) and you don’t have a car..
When you stay at Laguna Beach Resort & Spa in Sozopol, you'll be on the beach and steps from Golden Fish Beach. Featured amenities include laundry facilities and an elevator (lift). Free self parking is available onsite.
based on 378 reviews
Things to know
- Beach nearby
- Nice building
- Friendly atmosphere
- Pleasant hotel grounds
Policies vary by room type and provider.
Reviews about Laguna Beach Resort & Spa
Most popular landmarks
- Sozopol Beach 2.3 km