Best Western Plus Birmingham NEC Meriden Manor Hotel

The Room was spacious and the bed very comfortable. All the staff were very helpful and friendly during our stay. The location was perfect for our visit to the NEC and the free parking was a massive bonus, Probably one of the main reasons I initially chose the hotel.

The restaurant was an absolute disaster for dinner. We asked for a table on arrival at approx. 5:30pm and the earliest booking was 8:30 which we went for. I also chose to Pay for the dinner deal (I believe it was £50 for £58 credit against food) we went down early for a drink before dinner and the restaurant did not seem busy. (I work in the industry so understand there are lots of factors for this) We were seated early, which was great. On being seated we were told that there were no steaks available apart from a couple of Ribeyes and no burgers. You can understand our disappointment with this being a Steakhouse! Had we of known this when booking we probably would of eaten somewhere else but with it now being so late we would not of been able to obtain food anywhere else. When our ribeyes arrived they weren't cooked well and the sauce was not good. there were lots of other little issues, but I wont go into detail. The staff were very good dealing with everything and they actually took one of the meals of our bill. but when the bill came the prepaid amount hadn't been taken off, and this ended up being a very long complicated process to sort out. The staff were all very helpful and patient with this. The rooms looked a bit "dated" and could do with a freshen up and a little more attention to detail. for example -Toilet roll holder not attached to the wall properly (in both rooms) so the toilet roll ended up on the floor. - Missing curtain tie backs. purely cosmetic, but noticeable - general cleanliness, mainly in the bathroom, dirty edges of bath and surrounds.

Price of water in Restaurant £4.50 , ridiculous price and service charge on bill