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Family Hotel Madrid

12 Dragovitza street, Sofia 1505, Bulgaria
+359 2944 8952

rate per night


based on 149 reviews
Family Hotel Madrid - Sofia, Bulgaria
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Good to know

Distance to city centre 2.5 km
Location rating 7.5


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Show reviews that mention

good restaurants in 8 reviews
great location in 10 reviews
minute walk away in 7 reviews
short walk in 6 reviews
single beds pushed in 23 reviews
soap tray in 3 reviews
sofia in 5 reviews
staff are excellent in 29 reviews
staff friendly in 30 reviews
stops between the floors in 3 reviews
tray in shower in 14 reviews
triple room in 43 reviews
tv screen was too small in 3 reviews
value for money in 12 reviews
  • Excellent
    Jan 2020

    The hotel has a direct public transport connection with the Central Rail and Bus Stations and also very straight forward route to Sofia Airport. It's a great spot especially after the area would be connected to the Metro line. The amenities are great: central heating, cosy room, desk, simple but great bathroom. Wi-Fi is great - very fast connection. The place is simple but very well organised and has everything you need.


  • Good
    Jan 2020

    The room was small, but comfortable(single room so is normal) . It was very warm and it had small balcony - more than needed. Location, staff and value for money.

    May be because the room was for 1 person, there was this smell of old. Had try to refresh it few times, but after 20-30 minutes again the air was bad. may be, when is not used, to leave some small window open in order to be refreshed.

  • Excellent
    Dec 2019

    The enormous help of the receptionist

  • Good
    Aug 2019

    Hotel was very clean and tidy, air conditioning was present, nicely tiled bathroom, room was a decent size

    Don't know where to start here lol Definitely unsuitable for disabled guests or anyone with walking problems, Lift is situated mid floors, i.e if your going to 3rd floor you have to walk up a flight of stairs to reach lift, then get out between levels 2 and 3 to walk up another flight of stairs to floor 3 or walk down a flight of stairs to reach floor 2. Bathroom was really nice, but very risky stepping out of shower onto smooth tiled floor, no mat available to prevent slipping Asked about food and was told no facilities at hotel, only breakfast which would be delivered next morning by outside agent Asked at reception for location of local cafe only to be told by the young guy that we'd have to walk up the street to the shopping mall which turned out to be about 1km away, not good when you have walking problems. Arrived at 5.10pm to find free parking locally did not start until 19.30pm until 08.30am so had to pay for 3 hrs parking about 150 mtrs away from hotel, and yes we saw 3 cars clamped so don't risk avoiding parking fee's which must be paid by sending text message from mobile phone for each 1 hr period. Noise, unbelieveably noisy guests, with no consideration for others, I was supposed to return to hotel after dropping family off at Airport at 5am but never bothered having hardly slept I decided to just drive the 3 hrs back home making the whole hotel stay pointless, as none of us had a decent sleep, thanks to guests, barking dog and bin wagon turning up in the street at 3 am, pointless returning to hotel after airport due to having to avoid wheel clamping by making sure I was awake at 8.30am to pay parking by text TV on wall at opposite end of room to beds, screen was too small (Maybe 20" if that) you couldn't see things Very disappointed overall, definitely the worst hotel for facilities that I've stayed in, no tea or coffee facilities and only vending machine for cold drinks in Foyer.

  • Excellent
    Jul 2016

    Great location

    Great location, close to Serdika shopping center. relatively close to the airport. not very far from city center. car parking is OK in the hotel vicinity.

    Staff smoke at the front door just below our room. No breakfast.

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With a stay at Family Hotel Madrid, you'll be centrally located in Sofia, within a 5-minute drive of National Gallery for Foreign Art and Alexander Nevski Cathedral. Featured amenities include a 24-hour front desk, an elevator, and a vending machine.



Free parking
Free airport shuttle
Free Wi-Fi
Pet friendly

8.9 Excellent

based on 149 reviews









Things to know

  • Great shopping
  • Good access to airport
  • Clean hotel facilities

Check in


Check out



Policies vary by room type and provider.


Free Wi-Fi
No smoking
24-hour front desk
Pets not allowed
Room service
Cable or satellite TV
Storage available

FAQs when booking at Family Hotel Madrid

Where is Family Hotel Madrid located?

Family Hotel Madrid is located at 12 Dragovitza street, 2.5 km from the centre of Sofia. The St. Alexander Nevsky Cathedral is the closest landmark to Family Hotel Madrid.

When is check-in time and check-out time at Family Hotel Madrid?

Check-in time is 14:00 and check-out time is 12:00 at Family Hotel Madrid.

Does Family Hotel Madrid offer free Wi-Fi?

Yes, Family Hotel Madrid offers free Wi-Fi.

Does Family Hotel Madrid offer free parking?

No, Family Hotel Madrid does not offer free parking.

Does Family Hotel Madrid offer free airport shuttle service?

No, Family Hotel Madrid does not offer free airport shuttle service.

How far is Family Hotel Madrid from the airport?

Family Hotel Madrid is 4.2 km from Sofia. Family Hotel Madrid is 141.2 km from Nis.

Can you bring pets to Family Hotel Madrid?

No, pets are not allowed at Family Hotel Madrid.

Does Family Hotel Madrid have a pool?

No, Family Hotel Madrid does not have a pool on-site.


All photos (10)
Building (2)
Bedroom (3)
Living room (3)
Stairs (1)


Most popular landmarks

  • The St. Alexander Nevsky Cathedral 1.7 km
  • Balgarska Armia Stadium 1.8 km
  • National Assembly 1.8 km
  • Saint Sofia Church 1.9 km
  • National Opera and Ballet 1.9 km
  • Russian Church 2 km

Sofia travel guide

Learn about Sofia on KAYAK

Getting Around

Sofia 4.2 km
Nis 141.2 km
Sofia Central Bus 3 km
Blagoevgrad 78.9 km

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Hotels Bulgaria Sofia Family Hotel Madrid