Good to know
|Distance to city centre||0.6 km|
|Nearest airport||Catania Fontanarossa|
|Distance to airport||48.8 km|
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Breakfast cereals limited but other aspects of breakfast buffet excellent. Room 105 outstanding and very comfortable. Views over harbour delightful and easy parking for cars just outside hotel.
Room cleaning could be better, there is no carpet in the room and no mats in the gym so stretching is not easy to do unless you bring your own mat.
Beautiful place with friendly staff, great breakfast buffet and comfortable beds
Wish they would clean up the garbage on the outside of the property, particularly at the back. Seems to be an issue in Sicily in many places
I like the location, the clean room and comfortable contemporary design. Breakfast is good. The fitness gym center is below 5 start expectation.
Generally speaking, The staff are green ( sophistication level not match 5 star nor luxury expectation . Lack of warm welcome smile from a five start hotel host. The breakfast staff should volunteer to offer manue to customer since this is included in the breakfast, not wait till customer ask.
The bed was exceptional and so were the pillows and sheets. The view was great, ac worked.
The LED lighting in the room was bad, the small shower unbearable, and the overall decor not to my liking.
Superb location right in the heart of Ortigia, housed in a grand old building. Room was of a loft style, with a large bed on the mezzanine floor. Comfortable bed, bright room, and has two toilets (very useful). Breakfast was generally of good quality. Ample parking in front of the property (for travellers with cars).
Service attitude of some of the staff was unacceptably poor, for a "luxury" property. Two examples - (i) there is ample public parking next door, convenient for drivers. When we checked in, we were told that we could opt to pay for valet (at 30 euro for 24 hours), or park at the public lots (one euro per hour; payment either via parking machine or the EasyPark phone app). We opted for valet the first day, but on the second day we parked at the public lots. We received an inexplicable parking fine the next morning, although valid payment had been made. We approached the reception staff for assistance when we returned, and they told us they would email the local police (with a screenshot of our payment) and keep us informed the next morning. When we checked the next morning a different receptionist (female, with dark shoulder length curly hair) immediately told us with a defensive tone that the hotel could do nothing, as we were at fault for not using the hotel valet service. This attitude was poor and offensive, and beside the point. The fact is her colleagues made a very simple offer of contacting the police, and we were not at fault if the instructions were not clearly passed on. Also, the male manager present, whilst the conversation was getting heated right next to the breakfast guests, did not make any gesture to calm the situation down, and only offered to check when the receptionist left us without a word of apology, and we had to protest to another female receptionist present. When we returned later in the afternoon, this same receptionist was the one who had to appease us (whilst the manager and the first receptionist were nowhere to be seen) (ii) room cleaning was poor - we had left a cup of tea from the morning on the table in the room, this was not cleared away when we returned, and neither was bottled water refilled. We had to complain at the reception before they sent room service up to remedy. Bed was poorly made as well.
With a stay at Ortea Palace Luxury Hotel, you'll be centrally located in Syracuse, just a 3-minute walk from Cathedral of Syracuse and 6 minutes by foot from Temple of Apollo. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk.
based on 349 reviews
Things to know
- Modern Hotel
- Comfortable beds
- Stylish hotel
- Nice building
Policies vary by room type and provider.
FAQs when booking at Ortea Palace Luxury Hotel
Where is Ortea Palace Luxury Hotel located?
Ortea Palace Luxury Hotel is located at Via Riva Nazario Sauro, 0.6 km from the centre of Siracusa. Temple of Apollo is the closest landmark to Ortea Palace Luxury Hotel.
When is check-in time and check-out time at Ortea Palace Luxury Hotel?
Check-in time is 14:00 and check-out time is 12:00 at Ortea Palace Luxury Hotel.
Does Ortea Palace Luxury Hotel offer free Wi-Fi?
No, Ortea Palace Luxury Hotel does not offer free Wi-Fi.
Does Ortea Palace Luxury Hotel offer free parking?
No, Ortea Palace Luxury Hotel does not offer free parking.
Does Ortea Palace Luxury Hotel offer free airport shuttle service?
No, Ortea Palace Luxury Hotel does not offer free airport shuttle service.
How far is Ortea Palace Luxury Hotel from the airport?
Ortea Palace Luxury Hotel is 48.8 km from Catania Fontanarossa. Ortea Palace Luxury Hotel is 61.1 km from Comiso.
Can you bring pets to Ortea Palace Luxury Hotel?
Yes, Ortea Palace Luxury Hotel is a pet-friendly hotel.
Does Ortea Palace Luxury Hotel have a pool?
Yes, Ortea Palace Luxury Hotel has a pool on-site.
Reviews about Ortea Palace Luxury Hotel
Most popular landmarks
- Temple of Apollo 264 m
- Porto Piccolo 369 m
- Piazza Archimede 0.5 km
- Isola Ortigia 0.6 km
- Puppet Theatre 0.7 km
- Syracuse Cathedral 0.7 km
|Catania Fontanarossa||48.8 km|
|Marina di Melilli Targia||6.2 km|