Best Western Hotel San Marco

The staff were excellent. Really informative and friendly. One initially came across as abrasive, but she was in fact very helpful and it was just how she spoke. I had a great conversation with Riccardo, he was very pleasant. All staff have excellent English. The room was adequate, but the fridge was full and I couldn't fit my own stuff in it. The shower was the best part, it had buttons and a handheld as well as the main shower above. Room service was each day. WiFi worked on and off, I usually found if it cut out I would just click "forget network" and re-enter password and it would work fine again. The walk isn't that far, but on a hot day it can get a bit much. It leads you to just below the town and you take an escalator up. There are frequent busses as well. Really nice Trattoria just down the road, and a gelateria. P.S if you decide to do the €15 walking tour in the town (not associated with hotel), do an evening tour, the day ones are absolutely packed. Evening had 3 people.

First off, I'll be clear that I didn't read the description when I booked the room. Solo traveller, booked a single room, glanced at photos and saw a double bed. When I arrived it was a single bed, so I was pretty disappointed. Read the description and it clearly states that it is a single room with a single bed. Just felt it's a bit misleading for silly people like me who don't read the description. The other thing was I didn't like the walk into town. Only took me 22 mins (17mins the day I hurried), but in the evening it's not so safe (like 2-3 minutes without footpath). Buses are convenient and nearby, but didn't want to pay all the time. Room was only surface clean, needed thorough cleaning throughout. For some reason, at all hours of the night, I could hear chairs being dragged across the floor....

Very clean. Very helpful staff

It was quite a long way from Sienna

Convenient location

Bus stop was across the street.

Washroom (especially the shower) was small.

Nice hotel.

Location to travel to all of Tuscany was excellent. Centrally located and accessible to the areas we wanted to visit.

Difficult to make long distance calls

I liked the staff and the way we were treated right up to leaving. We dealt with a man who was not friendly and did nothing when we told him the internet we paid for did not work. We liked the parking and the room was fine. Also breakfast and the lady who ran it were excellent.

I am a business person and I don't like paying for wifi. In the states I stay at excellent business hotels that do not charge for wifi.

Very small bathroom and the shower cabin in particular.

It was outside the city, necessary if you are driving but very easy to walk or take the bus inside the city walls.

No , Hotel San Marco is a modern, clean, well run hotel with very friendly staff, would definitely go back.

helpful staff

location

geat accessible location...free parking.

Breakfast chioce limited. AC could not be adjusted below 25, could not keep room as cool as we liked