Indra Porak Residence Hotel

The tuk tuk driver was so polite and friendly. A proper gentleman.

If you have ever watched faulty towers (tv show) well this is it. My partner and I are over 2 months into a 3 month SE Asia trip. This is the worst place we have stayed hands down. We were situated on the 3rd floor for a 2 night stay. Firstly, the property is not 750m away from the central tourist area (it is 3km) and this is not a 4 star hotel or an hotel for that matter, as advertised. The tv did not work in our room, there was black mould over the entire roof of the room, the shower did not work (it barely dripped) the wifi was terrible (basically does not work) and the door of the room bizarrely had a huge gap which allowed mosquitoes easy entry. One of the guys who worked there walked in on my partner whilst getting changed. I complained and they switched our room for the 2nd night but again the shower just did not work here. What dripped out was cold water. We again complained. On check out they tried to double bill me for my final night as we had switched room due to our several complaints. The staff members did not say goodbye or help to carry our bags as we left they just all stared at us from the reception desk as we walked out, which made us feel very uneasy. The property is located on a local market road which is not lit up and it did not feel safe to leave the property. Do not eat here it is 3 times the price of what it is in the central tourist area. The owner said we must eat in his restaurant when we checked in late on the first night as he said there was no tuk tuks available at that time. It was quite intimidating. We booked Angkor Wat through the property but it created all sorts of confusion amongst staff members and was quite frustrating. None of them were able to answer our questions and they were all providing contrasting answers on prices and trip types. I would certainly not book this through the hotel. If you want to feel safe I would not stay here