Four Seasons Resort Scottsdale At Troon North

Beautiful hotel—the location and surrounding environment, stunning! Our casita was lovely and spacious! It was a really wonderful property overall. All staff members from hotel concierge, car valet, pool & restaurant servers, grounds keepers and housekeeping, were delightful. Two other bonuses: complimentary charging and parking for Teslas and EV/hybrid vehicles, and on their website the hotel claims to be "pet friendly" and welcomes up to 2 dogs under 30lbs to stay for no addition fee. However, there was some confusion with their pet policy once we arrived to check in... (see negative notes.)

The hotel claims to be "pet friendly" and charges no addition fee for furry friends under 30lbs, which was great news for us. My husband and I chose to stay here because we wanted to travel and enjoy our stay with our 7lb dog. However, upon check-in, we were given a pet waiver to sign, which listed a number of rules & limitations (none of which were mentioned on their website, btw), including one line in particular stating "Pets are not allowed in any food & beverage outlets and all pool areas of the resort." For clarification, we asked the receptionist if pets are allowed on the outdoor patio areas of the restaurants, and were told they are not. We were very confused. A "pet friendly" hotel that doesn't allow pets to join their humans on the patios of restaurants, or at poolside (outdoors), but also are not allowed to be left unattended in the rooms?... we were honestly a bit bummed out! We did not want to break hotel rules and get in trouble, but we also did not want to have to stay in our room for the whole trip, or have to pay for additional doggy sitting, or have to leave the resort for every meal... that would've defeated the whole purpose of the visit. So, we decided to bring our dog to the restaurants and pool to see if we would get turned away. To our relief, we did not encounter any problems. If anything, all the servers/staff were SUPER nice and welcomed our dog, many of them seemed to be dog lovers/owners themselves. So everything turned out fine, and we enjoyed our stay—phew! But in all honesty, unless they clear up this confusion with their pet policy, I can't say we would come back with our dog, and we would be hesitant to recommend the hotel to any fellow pet parents.

I love this places. Good service. 100%. Nice works employeds 100%. Good food 100%.

Staff, facilities and views are all spectacular. Have been coming here for many years and always enjoy returning.

Beds are comfortable. Outside patio with TV is great. Spa treatments were exceptionally good..

Baths are a bit outdated. Tubs and showers could be larger. Storage under the sinks would be helpful.

Wonderful place with majestic views.

I like to sleep on a firm pillow so unfortunately this was not to my liking.

Staff was extra friendly and helpful .