Britannia Grand Hotel Scarborough

The view. The main staircase.

The fact we paid for a premier double room. It looked like a standard double. *No phone in the room. No way of contacting reception without a mobile phone. *It took 1hr 20mins to check in and no apology from staff. Didnt help that the hotel wasnt ready for the tour group that arrived in front of us and everyone was checked in as individuals instead of as a group. For the first 40mins only 1person was on reception. *Bar closed at 11pm. *Nowhere to get soft drinks. *Vending Machines empty. *Open ceiling vents to a flat roof in the bed room and bathroom. allowing freezing air into the room. *Woodlice party in the bathroom and bodies in the bedroom. *impossibly small bath, I have short legs and couldnt sit flat. *No mattress protector or bed sheet, The sheet and protector was replaced with 2 duvet covers. *Open linen room doors on upper floors.kids in and out of them. *What appeared to be an old toilet room left open full of window/door trim. *Linen trolleys still in corridors at 10pm. *Thin duvet cover, woke up freezing cold as we cant sleep with radiator on. Not helped by the open vents. *No heating/heated towel rail in the bathroom with the open vent it was freezing in there. *The shaver light wouldn't turn off. *old 21inch Samsung flat screen, thought this was a premium room. *The upper balcony of the Caberet room, A combi ladder was left out for anyone to play with. approx 10pm *Eletrician step ladder left on the out door balcony seating area. approx 10pm. * The bar area could be amazing with its gold leaf painted column tops. But who's idea was it to paint the room pastel blue and baby pink. *I know it an old building and some things cant be helped, the smell of damp, most of this list is avoidable. We didnt risk the food.

Did not have breakfast at the hotel so can't comment on that. Would not stay in a room with no windows again, too claustrophobic. Finding your way around the hotel was difficult and the signs were difficult. One of the lifts was out of order when we stayed.

Very Poor Hotel!

The location

The hotel, the general standard, the extreme shortage of staff leading to unbelievable queues. We were due to stay two nights but left after one preferring to loose our money than stay any longer.

Faded grandure

Fantastic building but rather down at heel. Loved the room and the views but needed a bit of tlc!

It's the only way to keep a building like that paying for itself but it's definitely faded grandure. Love it - it's crazy but in parts a bit itchy!