filty facility dirty food in used microwave large dirt stains on the carpet toilets had black stains
Comfortable room, out of the way location
I enjoyed having a kitchen in the room. The bed was comfortable, the room was clean. The front desk staff was courteous and helpful.
The room and the facility need updating, maintenance, and some renovation. Improved TV access would be appreciated. The location is not within walking distance of any stores or restaurants. This hotel is overpriced.
Staff was very nice and friendly
Conditions are very dirty outside on the facility grounds. Linens are clean with out checking with a black light. Carpet is filthy, wore shoes or flip-flops all the time. House keeping only comes if you stay at least 8 days. Very noisy hotel above and beside the rooms. We will not stay in this location again
Sonia the desk clerk was cold and in- personable!!
Easy to find. Right off the freeway.
Showed up at 4pm, check in was at 3 and they had no rooms clean. Lots of people wandering around, maybe they were waiting for rooms to be cleaned. The room was okay, but you have to ask for a coffee pot, cups, etc. I had stayed in an Extended Stay before, this was not the same quality. Next to freeway and car dealerships. Its okay if you just need a place to crash for a night, but not a touristy or relaxing place to be. Don't think I'll be back.
Terrible Customer Relations
The front desk staff was so rude that we actually cancelled our room reservations and stayed at a different hotel in the area. The place looked a bit shady. We are so glad that we left.
Filthy room right next to the freeway and it smelled. We asked for another room and that was marginally better with less stains on the carpet. Other guest looked more like the homeless alongside the highway on ramp. Two rooms down from our second room was a sheriffs eviction notice taped to the door. The smell of marijuana coming from one of other rooms and the appearance of the other guest suggest that the hotel was used for less then legal activities. This place should be taken off the list of available places. My wife and I considered leaving after returning from dinner even though we would forfeit our $150. But stuck it out and left early the next morning. Also, the promise of continental breakfast was some thermos coffee and nature valley granola bars!
Pretty Basic hotel
The hotel was close enough to where we needed to be and close to the highway
This definitely feels like a cheap hotel that was bought by extended stay and re-badged. There isn't anything particularly bad about the hotel, but nothing great either. Works if you're on a budget and spending most of your time out around the area. I stayed with two friends, if my wife were with me, I'd definitely opt for something nicer.
It was very loud since it was close to the freeway. Very basic accommodations. Room had a strange smell.
Absolutely nothing. Hotel was dirty, had random cars driving in, had several questionable people standing outside their rooms drinking and smoking and carrying out some sort of deal on their phone. The morning we left two people were being arrested. Well never stay at an extended stay again.
Refer to above.
With a stay at Extended Stay America Santa Rosa - South in Santa Rosa, you'll be within a 15-minute drive of Kendall-Jackson Wine Estate and Gardens and Sonoma County Fairgrounds. Featured amenities include a 24-hour front desk, laundry facilities, and a safe deposit box at the front desk. Free self parking is available onsite.
Based on 400 reviews
Value for money
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