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|"Love the free bikes!"||(in 3 reviews)|
|"Great place - great location."||(in 72 reviews)|
|"Comfortable beds and friendly staff."||(in 84 reviews)|
|"This hotel is not cheap."||(in 20 reviews)|
|"This hotel is not cheap."||(in 20 reviews)|
|"The unexpected facility use fee?"||(in 5 reviews)|
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Bathroom a bit basic, shower not great
Definitely not worth the money
The location is good - very close to the beach and restaurants
Horrible customer service - they overcharged me for a number of items, including mini bar purchases that we didn't make, and then 'investigated' while we waited 20 minutes for them to tell us they had no receipts. They never apologized after essentially suggesting we were lying. They rented out the entire pool and outdoor area for a Lincoln car event so guests had zero access to the outdoor pool area, which was a main selling point of this hotel. The carpet in the hallways had duct tape in many places because it was old and ripped. When I initially called to tell them we were checking in late, I had to call back three times because they first transferred me to the wrong person, then put me directly into voicemail. When I finally spoke to reception to confirm they would hold our king bed high floor room, they said they don't guarantee a high floor, which is exactly what we paid for and I told them that was listed on my reservation. After arguing over it, they confirmed I would be on a high floor. Overall, customer service was lacking and you didn't feel at any time that you were a priority - more of an inconvenience for them actually. Not worth the price they charge and definitely not a relaxing experience.
Not like the viceroy in snow mass
It didn't have the elegance - seemed cheesy w decor. We were sad it wAsnt on the beach for $650 a night. Dining room was not inviting - just a sad time overall but the beds were soft and linens were good.
Great service and nice hotel design
It has a great service Very nice decoration and design Great location (crossing the street is the Hotel Shutters, on Ocean Avenue and 5 minute walk to third street promenade)
Viceroy Santa Monica Hotel gives its guests exclusive access to many amenities that enhance visitor satisfaction. For example, guests here have access to an on-site bar, lounge, restaurant, and several pools. There's also a fitness center with a gym and a workout room that guests can use to exercise and remain in good shape while they're away from home. Other amenities include room service, laundry service, dry cleaning, and daily housekeeping. Moreover, this hotel offers baggage storage, ATMs, fax machines, photocopying machines, and elevators. There's a concierge at the front desk who's ready to provide assistance and guidance upon request 24 hours a day, 7 days a week. The staff here is multilingual and the property is completely smoke-free, pet-friendly, and wheelchair accessible.
Viceroy Santa Monica Hotel has several room types that guests can choose from. Nevertheless, every room has air conditioning and heating so that every guest feels comfortable during their stay. Every room also has a private bathroom that has a bathtub, a shower, a toilet, a hairdryer, and free toiletries. The hotel provides towels, linens, toilet paper, and a bathrobe as well. Guests can expect to find a flat-screen TV with cable channels, a work desk, and a minibar in each room, too.
Thanks to its location, this hotel is close to many popular destinations. For instance, tourist attractions like Ocean Avenue, Palisades Park, Tongva Park, and City Hall are all within walking distance of the hotel. Similarly, restaurants like Brunos, Stella Barra Pizzeria, Casa Martin, Dogtown Coffee are just minutes away. The closest airports are Los Angeles International Airport and Bob Hope Airport.
based on 592 reviews
Policies vary by room type and provider.
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Most popular landmarks
- Original Muscle Beach 336 m
- International Chess Park 0.4 km
- Santa Monica Pier 0.6 km
- Santa Monica Place 0.8 km
- Dorothy Green Park 0.9 km
- Third Street Promenade 1 km