Offering a Jacuzzi and an outdoor pool, this peaceful hotel is a short car ride from Santa Cruz. It also offers an express check-in and check-out feature, a ballroom and a sun deck.
Hilton Santa Cruz/Scotts Valley has been recently refurbished and features a 24-hour business centre, valet parking and a 24-hour reception. Airport transfers, a laundry service, babysitting/child services and a dry cleaning service are available upon enquiry.
The hotel's rooms are comfortable and provide a kitchenette that is equipped with a refrigerator and a microwave. All are air conditioned and offer tea and coffee making facilities, a mini bar and wireless internet access.
Hilton Santa Cruz/Scotts Valley has an on-site restaurant, perfect for guests preferring to eat in. Alternatively, there are numerous other dining options just a short walk away.
San Jose International Airport is under a 40-minute drive from Hilton Santa Cruz/Scotts Valley. University of California Santa Cruz and Santa Cruz Beach Boardwalk are easily reached by car.
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Cons:Beware of all of the doors not letting you in. The exterior doors will not work 9/10 with your key card. Swapped key cards multiple times at the front desk and that didn't solve anything. Only 1 key card would work and if I went out to take my dogs out (btw no poop bags at all even though they say they do, bring your own) I wouldn't be able to get back in. I had to call my husband to come and open the door for me multiple times and then our room key took several times to work. This hotel needs to fix it's exterior door key card locks! It made what would have been a good stay a really annoying one, especially when you are carrying things in and have to spend 10 or more minutes hoping the door will open. Also the AC does not work well. The thermostat says it's lower than it actually is and there is no way to override it. The fridge is terrible. It doesn't keep things cool. We used it for a few waters and Gatorades and you have to push the button every few hours for it to cool. Luckily we didn't bring anything perishable or it would have went bad. Also the vending machines were empty on every floor for drinks. No signs were up. I went to every floor to see and none of them had anything in there. It would have been nice to see a sign and not waste time trying. Overall the staff was very friendly and accommodating but the things listed were just too much to make it a good stay. Hilton needs to fix the key cards, recalibrate their AC thermostats, fix their fridges, and at least post signs that vending machines are not being filled.
Cons:An overall pattern of careless indifference to our comfort made this the opposite of a typical Hilton experience. While one or two glitches are understandable, service was skimpy, or downright bad, most of the time. Worst we our two unasked for wale up calls at 5 A:M both days, even after we called and asked them not to. Then there was the Series of Nos : No water glasses. A $3 charge to deliver our “free” water bottle as Gold members. No room service menus in the room, no replacement of coffee we drank or shower caps used. By the time the poor dogs in the next door room started their lonely howling, we were more than glad to be checking out and sure we would not return. We’ve come here for years but will have to look for a different hotel next time.
Cons:Unfortunately, my room did not have a bath tub. I was really looking forward to taking a relaxing bath the night I stayed there. Crevice at bottom of front door didn’t make the room entirely dark. Staff were a bit too noisy in the hallways in the morning.
|Check in anytime after 16:00, check out anytime before 12:00|
|Cancellation/pre-payment policies vary by room type and provider.|
All reservations at Hilton Santa Cruz/Scotts Valley – even non-cancellable stays – on or before 30 June 2020, are eligible for a full refund. For more information, visit the Hilton Corporate Response to COVID-19 page.
Hilton Santa Cruz/Scotts Valley is located at 6001 La Madrona Drive, 6.9 km from the centre of Santa Cruz. Mystery Spot is the closest landmark to Hilton Santa Cruz/Scotts Valley.
Check-in time is 16:00 and check-out time is 12:00 at Hilton Santa Cruz/Scotts Valley.
Yes, Hilton Santa Cruz/Scotts Valley offers free Wi-Fi.
Yes, Hilton Santa Cruz/Scotts Valley offers free parking.
No, Hilton Santa Cruz/Scotts Valley does not offer free airport shuttle service.
Hilton Santa Cruz/Scotts Valley is 37.2 km from San Jose. Hilton Santa Cruz/Scotts Valley is 52.4 km from Monterey Regional.
Yes, Hilton Santa Cruz/Scotts Valley is a pet-friendly hotel.
Yes, Hilton Santa Cruz/Scotts Valley has a pool on-site.