The staff was very hard to communicate with.
I didn't like the tiny room they gave me that was located behind the check in counter. There was no phone, no alarm clock, no closet, and a no room to set my suitcase down. I also didn't appreciate the sound of rats in the ceiling every morning. I will never be staying here again.
Absolutely atrocious motel
There was nothing to like about this horrid place.
Upon arriving, you discover a surprise welcome of a $10 "Resort fee", which is like a toll to merely enter a doctor's office. Filthy, mold in shower, pubic hairs around base of toilet, NO BEDSPREAD, burned out lightbulb by bedside lamp, REEKED OF CIGARETTE SMOKE--it was a "non-smoking room!" There are much cleaner and more pleasant motels up and down El Camino Real for $100/night. Naugahyde armchair was worn, PEELING/missing edging, unraveling The worst accommodations anywhere in the US--including the youth hostels of my college days!
WiFi does not work and the hotel is dirty
1. WiFi does not work. This was very critical for me. I called the front desk several times but they could not fix the problem. 2. Toilet and shower are dirty
Their service is really poor and the front desk was not polite
The room was clean, Maid service WONDERFUL.
Thre requested/confirmed room was not available. The breakfast bar was non-existant.Air conditioner broken (100+ temps). Cable TV was 1 station. Staff was non-responsive, I was told "Thats to bad" when I told them the AC did not work.
wifi works excellent. clean room, quiet place
The Hotel was under renovation! I was given a room that literary worth a penny. When I complained - they moved me to a room much better (the excuse was given: ‘I requested the upper floor” – but not a shabby room!”). The next door hotel sign said 53.99. The attendance told me – no 48-hour notice and I have to pay for all five nights - because, it was booked through you.
The hotel was almost empty, so it was very quite.
My room was non-smoking room, but I think it used to be smoking room and converted to non-smoking by spraying some deodorant. The mixture of still lingering smoking odor along with chemical they used was not very pleasant.
Good parking area
Yes. This is the worse hotel I have ever been to. The most smelly room, really stinking from Smoke. I arrived to the hotel at 11 PM and waited for the reception person to wake up. He told me that this is the last room he has, although I booked for non smoking room. I have throw up up all night, the smell was impossilbe. I do not recommend to even get closed to this hotel.
Nice people, good location
In the front wall, there is the room's door, and all the rest of the wall is a giant show-window which can give an uncomfortable feeling regarding the stuff security
A lot of restaurant close to the hotel, and the access is easy finding. And it is a secure place.
The housekeeper make a lot of noise early at the morning (09am), this is dirty carpet in the room, but the bed is clean as well as the batroom. There is not restaurant for the breakfast, it is organise in the small loby.
Kitchen facility is not available.
Located in Santa Clara, Hotel E Real is a 5-minute drive from Golfland USA and 6 minutes from Central Park. Featured amenities include a computer station, a 24-hour front desk, and multilingual staff. Self parking (subject to charges) is available onsite.
Policies vary by room type and provider.
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