Casaluna Hotel Boutique

We've stayed here before and had a good experience but this time was very different. The quality of the rooms is not consistent at all. This time we were put in a room that was very small, sparingly decorated and felt like a cell, not a hotel room. Beware if you stay here that some rooms are much better than others and you will roll the dice with what you get.

The staff was very kind - (but powerless to assist guests).

Toilet would not flush for a few days. NO WIFI...Wifi was NOT fixed when they said it would be. Roof in room leaked during rain. The grounds were dirty. Furniture in the lobby was worn and torn. No artwork anywhere. Place looked like an old hacienda that was converted to a boutique hotel with little or no additional investment. Breakfast service was overwhelmed as they had insufficient staff. They called taxis for us that never showed up (not their fault). This facility needs a tremendous amount of new investment to bring it into the 20th century....the 21st would be too much of a stretch. It is in desperate need of repair, upgrades and fundamental comfort enhancements. The staff is very nice yet completely powerless to accommodate the fundamental needs of guests. Furniture in the guest rooms is old and barely functional - requires replacement. Television was awful. Windows were dirty. Fountains were inoperable. It was a HUGE disappointment!!! WAY TOO EXPENSIVE!!! We had to check out 4 days early and return to GDL and the General Manager would not process a refund for the 4 nights we pre-paid BEFORE learning of the necessity to cut our stay short.