Prices are in New Zealand Dollars.

The Row Hotel

The Row Hotel

8.1
Excellent

Based on 1,272 reviews
 
2404 Stevens Creek Boulevard, San José, CA 95128, United States
  +1 408 293 5000
The Row Hotel - San José, CA, United States
Check-in
Check-out
Compare vs KAYAK |
Expedia $167
KAYAK $172
Priceline $175
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Rooms

Check-in
Check-out

King rooms

$167+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
King bed
$167 per night
IMAGE
King bed
$172 per night
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Unknown
$175 per night
IMAGE
King bed
$185 per night
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Unknown
$195 per night
IMAGE
King bed
$211 per night
IMAGE
King bed
$238 per night
IMAGE
King bed
$238 per night
IMAGE
King bed
$262 per night
IMAGE
King bed
$292 per night
IMAGE
King bed
$406 per night
IMAGE
King bed
$451 per night

Deluxe rooms

$268+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Unknown
$268 per night

Queen rooms

$265+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$265 per night
IMAGE
Queen bed
$268 per night
IMAGE
Queen bed
$295 per night
IMAGE
Queen bed
$295 per night
IMAGE
Queen bed
$324 per night
IMAGE
Queen bed
$377 per night
IMAGE
Queen bed
$420 per night

Executive rooms

$385+

Photo
Bed type
Provider
Nightly Base Price
IMAGE
Queen bed
$385 per night
IMAGE
King bed
$386 per night
IMAGE
Queen bed
$399 per night
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King bed
$412 per night

Reviews

Pros

Cons

Traveller rating

173
87
31
19
7

Time of year

Traveller type

Show reviews that mention

+
santana
sap center
traffic noise
breakfast was great
bath tub
busy street
great location
clean and nice
friendly staff
room was clean
comfortable bed
free parking
touches your body
debit cash
  • Excellent
    Nov 2016
    10.0

    Great staff and rooms

    All employees were very nice and helpful. We were accommodated even during a rush and early arrival. Breakfast is a nice touch, and whole place looks modern with interesting artwork, plus a nifty business lounge with printer.

  • Excellent
    Oct 2016
    8.2

    Staff was very friendly. Very nice decor. Easy access to your room - You don't have to walk through a huge lobby. Easy to go to Falafel's Drive In and the mall.

    Bedding and bath towels were not normal hotel quality. Was not a fan of the way the comforter was easily exposed. Wasn't in a traditional duvet cover and could see the stains of the actual comforter when the sheet was pulled at certain angles.

  • Poor
    Oct 2016
    2.0

    AWEFUL EXPERIENCE - HORRIBLE STAFF

    arrived with paid in full advance confirmation and correct booking details and was told (rudely) by front desk that they could not find it and were "full" . They did nothing to solve the problem and left me to find a new hotel last minute, exhausted, late at night in the most expensive silicon valley area in the country costing me over $500. I am a frequent business traveler and have never experienced such aweful hotel service in my life. This hotel should be ashamed of itself and should evaluation its purpose and focus going forward. I would go as far as to say people should be fired for the way they mishandled such a basic customer function like this. Will never return to this service shithole again and would not recommend it to my worst enemy.

  • Good
    Aug 2016
    8.0

    Pillows were hard, get softer pillows

  • Excellent
    Aug 2016
    8.5

    We had stayed here a year ago because the location was perfect for us. It was undergoing renovations at the time. They are done now and the place looks really nice. The complimentary breakfast is great.

    It seems as though the finishing touches of the renovation are not done. Our room could have used a dresser or at least some more drawer space. They should have replaced the mattresses.

  • Excellent
    Jul 2016
    10.0

    homey, nice decoration, clean, good location.

    The cleanliness, the simple yet nice decoration, the courteous personnel.

    nothing, really.

  • Excellent
    Jul 2016
    9.4

    Friendly Staff

    The staff are very welcoming and accomodating. They always answered any questions with a smile, and were very quick to respond to any needs we had. The room was very clean, but there was street noise during the day. They had a nice breakfast in the mornings.

    Difficult finding restaurants to go to. They need to have a restaurant guide/intertainment guide in the room. When we asked about places to eat, they were very accomodating and even gave us some coupons to use.

  • Excellent
    Jun 2016
    8.2

    Nice Hotel but need a car

    The room was very nice & comfortable for a business trip. The breakfast, free wifi & gym were nice perks.

    The shower was weak. The refrigerator in the room was a bit noisy when the motor kicked in. And the freezer leaked water into the frig section. There are only two restaurants near by, which I don't particularly care for that type of food. They don't look that great either. So I had to drive if I wanted anything, groceries, restaurants or pharmacies.

  • Excellent
    Apr 2016
    8.5

    Great place, except for road noise

    Nice remodeled room, minus the bathroom. Staff really helpful and was in a good location close to restaurants and shopping.

    There is a ton of road noise all day and night from cars and trucks. Sounds your windows were open all night. They should've upgraded the windows to block this noise.

  • Good
    Feb 2016
    6.8

    Terrible front desk Help/Did not get the room I bo

    The room was clean, location was good. Place was nicer after their recent construction. The Housekeeping staff was great.

    Booked a room with two Queen beds, even called earlier in the day and confirmed. When I arrived, was told there was only single King bed rooms available, no help at all at the front desk.

  • Mediocre
    Nov 2014
    4.0

    Staff were very nice. Easy Access from Highway. OK Parking without a fee

    Noisy-Noisy! Sounded like they were cleaning above my room until midnite. The upgraded room look nice but the quality is not there. Probably won't be staying there again

  • Okay
    Jul 2014
    4.6

    The hotel was decent at best . My problem with the Hotel was it smelled like mold " severely " I'm also allergic to mold . So it triggered a severe sinus infection and cough . I didn't sleep . And I had to leave my job early due to this .

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About

Overview

Located in San Jose, The Row Hotel is a 3-minute drive from Westfield Valley Fair Shopping Mall and 5 minutes from Rosicrucian Egyptian Museum. Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Hotels.com

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.1 Excellent

Based on 1,272 reviews

8.9

Breakfast

8.7

Vibe

5.6

WiFi

5.4

Comfort

Things to know

  • Modern Hotel
  • Accessible parking
  • Stylish hotel

Check in

15:00

Check out

11:00

Cancellation/pre-payment

Policies vary by room type and provider.

AMENITIES

Complimentary breakfast
Free Wi-Fi
Increased accessibility
Business centre
Internet
No smoking
Restaurant
Bar/Lounge
Air-Conditioned
24 Hour Front Desk
Fitness centre
Free parking
Designated smoking area
Storage available
Lift
Express check out
Pets not allowed

Location

Most popular landmarks

  • Santana Row 1 km
  • San Jose Municipal Rose Garden 1.1 km
  • Winchester Mystery House 1.3 km
  • Rosicrucian Egyptian Museum 1.7 km
  • J. Lohr Winery 2.4 km
  • SAP Center at San Jose 3.3 km

San José travel guide

Learn about San José on KAYAK

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