Hotel Casa Blanca 506

ADVERTISED AS 24H FRONT DESK, CAME AT 12AM AND THE GATES WERE LOCKED

We were travelling from Antonio Manuel to San Jose and I booked a hotel for that night, knowing that we will be arriving late. When we got there at 12am, the whole street was a ghost town. Every house was gated and locked, there was no cars or soul on the street. We found the hotel and it was also gated. The door was open and there were lights inside, but no door bell or anyone to come out and let us in. I tried shouting to get someone's attention, but no one came out. I even took my phone off airplane mode to try calling, but I didn't get any service. I tried calling their whatsapp number that was posted on a banner, but it didn't go through. We were there for prob 30 minutes trying to see if anyone would come out until I started feeling unsafe on the streets and we decided to go to the closest hotel. Although that hotel was locked, they had a bell and someone came to let us in and luckily had a room. I will be contacting KAYAK about getting reimbursed for Hotel Casa Blanca.