The rooms are gorgeous; smaller but well appointed with top notch linens and mattresses. Views were spectacular.
No storage for clothes, ants in room, missed a day of cleaning after we were gone for 8 hours. Wouldn’t bring scissors to room. Nobody answered at room service for 5 minutes. Next time we tried room service food was brought; no cutlery. Cutlery came 25 minutes later and food was already cold. Still no soup spoon. Restaurant was average at best but still very costly. Manager did his best to alleviate issues but could only do so much. Just not the level of service expected from a resort of this cost.
Beautiful marina and harbor views
I liked the private beach area that faced the marina. There were comfy chairs around fire pits and cabanas to enjoy. The pool area was also nice. We loved the dive in movie and the complimentary popcorn and kids drinks. The restaurant, Vessel, offered us excellent food and customer service from server Matt H.
The parking. $27 to involuntarily valet park my car. We had to walk from the lobby to our room in the 4th building with all of our luggage and our toddler, only to find that the car got parked right outside of our room. There was ample parking in the lot, so the valet stipulation made no sense.
hidden resort fees
Construction and unhelpful staff causes issues
Construction at the hotel was not expected, and the hotel did not even try to make up for this fact. The hotel front desk was rather short with my friend who came to visit and asked if he needed to pay for parking. Even once the construction is complete, I would recommend against staying here. The way that construction was handled and the staff's attitude and lack of experience plays to the ultimate character of the management and ownership.
nice rooms but staff could use lessons
We liked the rooms and facilities (pool, marina side beach)
They tried to put us in a room with one bed when we booked a room with two doubles, we are a family of three and I refuse to put my daughter on a roll away, when we booked for two beds. The other people checking in at the same time we were also had problems with their accommodations.
Chris & Cynthias' stay at Kona Kai
The room was very nice & the resort seemed to be very well maintained. The pool area & hot tub next to the marina were great places to hang out. We had a bay view room & the views from the room were great! In fact, we were able to watch the tall sailing ships sailing up & down the bay on Labor Day weekend.
The food & drinks were a bit pricey but we had good service & everything tasted really good. We'll definitely try the bloody mary bar next time.
Luxurious and Beautiful!
Relaxing with great amenities and unbelievable views from the courtyard and restaurant.
Check-in is later than normal- our room wasn't ready until after 3. We were able to drop off our luggage and wander around the beautiful island in the meantime. Parts of the hotel have a musty smell. We were able to switch to a better room for only $30 to avoid this.
The location was great, quietly located at the end of Shelter Island with good views of Point Loma, North Island, and the Pacific. I enjoyed the waterfront path and could get a good 4+ mile run in with little of it on the street.
There was some confusion as a result of a change of ownership and renovation. We needed a guest laundry facility and we were told by one employee there was a quarter operated laundry only to be told by another employee that it was closed. No microwave was available for use on the entire property. The pool never had towels available, happy hour was only inside not at the pool bar, and the gym was closed/non existent yet we were charged a "resort" fee upon checkout. Also, parking was pricey even though half the parking lot was closed to be used as a construction staging area forcing us to park a long distance from our room. For the money, stay next door at the Best Western Plus.
Beautifully located at the very tip of Shelter Island, CA and offering magnificent garden, marina and bay views, Kona Kai Resort and Spa is a year round waterfront resort in San Diego, California designed with a tropical island ambiance. Relax and enjoy the serenity of peaceful waterfront views at our friendly full-service San Diego harbor view hotel, surrounded by eleven acres of lush tropical gardens. For decades an exclusive resort for dignitaries and film celebrities, Kona Kai Resort and Spa is an elegant and relaxing beachfront hotel retreat in San Diego, CA.
Based on 1,036 reviews
Value for money
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