Tv didn't work. So they had to move us to a different room late at nite. Had to wake up my kids to go to different room
I booked 2 rooms one for me and my sis and the other for my mom her room was very clean my room was not so clean my sheets on the bed had not been changed or the pillowcase nor my bathroom there was urine all on the toilet dried up on the floor I was able to flag down housekeeping to come and clean and then to top it off the next day the toilet was clog and I was told to come and get the plugger to unclog it some Custmer service will I stay again Never if my mom was not battling cancer and wanted to go to San Deigo I would have left but I wanted to make the best of it for her and herBirthday thanks for your time
Staff ignored our needs: no towels, no extra sheets etc.
The beds were literally harder than sleeping on the floor. The room smelled like burn smoke and later learned this was from the A/C unit. I had to fix thethe shower with my own screw driver because the temperature control fell off. The mini fridge had food and drinks from the last person who stayed there. The bedding was old and dingy yellow from age. Worst stay ever.
Overall ok place
Its a ok place for the money
Welcome to Best Western Americana Inn! Tijuana, Mexico is minutes away from our San Diego hotel, and many vacationers getting ready to cross the border count on us for quality accommodations. However, if you plan to stay in sunny California, our San Diego hotel is a great choice. We’re close to all San Diego attractions, the Sleep Train Amphitheatre, beaches, Aquatica and Las Americas Outlet® Mall. Whether you’re here for a special event, to get some great shopping deals or to visit the San Diego Zoo or SeaWorld, you’ll be just a short drive away. Many of our guests stay with us while getting medical treatments in Tijuana, Mexico or crossing the border for appointments, and they prefer the comfort of our San Diego hotel overnight. Aquatica San Diego is another popular attraction, and families come from around the world to visit the nearby exhibits, amusement parks and cultural centers. Soccer games in Mexico also draw a crowd, and our San Diego hotel is happy to host teams and fans alike. We are just two miles from the Mexican border, so many families and corporate travelers visiting Mexico stay with us. Luxurious bedding, cool rooms and peace and quiet are all yours at this property. Whether you’re going to Mexico or not, you’ll enjoy being in an unbeatable location. Business travelers with Sanyo, Sony®, Panasonic and Mitsubishi plants in Mexico are a few of our frequent guests. Our San Diego hotel is also a home away from home for workers with border security, other businesses in Mexico and commercial businesses in San Diego. Indulge in the best of southern California while staying at this San Diego hotel. Our bilingual staff is friendly and happy to recommend places to eat, shop and sightseeing attractions. We’re committed to making your stay as pleasant as possible. Whether it’s business or pleasure, you deserve to be treated like family on your trip. Reserve your stay at Best Western Americana Inn for a great value. Enjoy your stay.
Based on 686 reviews
Policies vary by room type and provider.