The staff initially was friendly and courteous but eventually that was not the case.
The staff we not able to fix the problems with the rooms. They were rude and annoyed with our multiple calls for assistance just getting into the rooms due to the door not accepting any of the 9 cards that were created for the one room. I would do a trip to a holiday Inn again, just not this location
Stay for ND vs. Army
The convenience to the river walk was nice. The staff is very friendly and helpful.
No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
Nothing. Didn't even stay there
I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
Sleeping in the bed.
The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful.
No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
great family time
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary.
Not a thing!
Visit our Newly Remodeled San Antonio River Walk Hotel. Experience the thoroughly modern Holiday Inn® San Antonio River Walk fresh from a $13 million renovation. Our hotel boasts all new guest accommodations and public areas with contemporary and inviting décor. Enjoy a short stroll to the River Walk and you’ll discover great attractions with unmatched hospitality. Business guests are welcomed to take advantage of free Wi-Fi access, an on-site Business Center and Fitness Center. Stop by Mugg’s Café for the all new gourmet “Coffee Experience” before you begin the day’s tasks. Stay alert and energetic with a selection of sandwiches, salads and sundry items available 24 hours a day. Nearby is the Henry B Gonzales Convention Center ideal for travelers in town for conferences. Vacationers delight in lively entertainment, rich history and scenic views. You’ll appreciate our riverside locale just minutes away from nearby attractions like the historic Alamo, the Rivercenter Mall and El Marcado and The Market Place. Beautiful lodging, comfortable and spacious guest rooms and a conveniently situated location make us a top choice for your next visit to San Antonio. Be sure to try our Windows on the River Restaurant & Lounge for a great dining experience. Come discover what makes this flagship Holiday Inn® the premier choice for your stay in San Antonio, Texas.
Based on 2,306 reviews
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