Nevsky Grand Apartments

-location of the hotel

-Staff Christina was rude and unprofessional with the way she handled my queries and showed poor attitude and poor customer service skills. - the air conditioning was very noisy. - no electric kettle was available in the room when arrived, nevertheless was provided upon request. - the bed blanket was very short in length and didn't cover up my feet. - the house keeping service also was very poor, my used coffee cup was not washed twice and the trash was kept in the toilet even after cleaning the room, poor attention to details and quality. - price of the room was too high and did not match up with such poor service and facility

The location of the property is prime as it is possible to walk down the area and see things for yourselves even without a guide. A lot of shops and restaurants around.

The economy double room is very small and is crowded with furniture therefoe hardly any space for movement. The beds are not comfortable and there is a constant bad smell from the bathroom. When we brought to the notice of the receptionist, were told that this is found everytwhere in Saint Petersburg. However, a staff was sent to check and we were given a different room. The hotel is very old. The hotel's location is prime and therefore more rooms were added dividiing the bigger rooms into smaller self contained economy rooms which are not worth the money one pays. Due to this the room walls are so thin that one can hear talking and noise from the next room. The hotel helps by giving you earplugs on request. In the morning on the way to breakfast, one can see a lot of black bags outside the room door and does not get moved till late afternoon when the housekeeping is done.