Hotel Artemis

room was sizeable and breakfast was good

noise

Artemis is very close to the bus station in Saas Fee, so finding the hotel was easy. The room was very spacious and had an amazing view of the mountains. Breakfast was one of the best we've had in a hotel, with much variety and fresh food. Reception was very easy to contact if they weren't around and had a good waiting room if you needed to sit for a bit. They also had a coffee/tea station for use which was great coming in from the chilly weather to grab on your way before you head back into the room. For the money we paid for, this was a great hotel especially since Switzerland can be expensive.

We had a poor experience prior to arriving at the hotel, however it was resolved within time. The hotel did overcharge us 3 times our stay price due to an error with their payment system and it was hard to contact the hotel. We had to get booking.com involved in order to reassure our refund was being returned shortly. For a couple who were travelling elsewhere around Europe before arriving in Switzerland, having the money subtracted from our account then taking up to 14 days to be returned was quite frustrating. This definitely did not affect our stay at the hotel however, so we're still giving it a fantastic review - but we hope if other travellers experience the issue, you'll be reassured the hotel will take your matter seriously and help you.

We had the Suite (Room 404) which has a bedroom with double-bed and a bedroom with twin beds. Both rooms had also a wash-basin in addition to the separate bathroom ... which had a bath :-)) ... nice living room with two sofas ... very comfortable to relax, and there was a kettle / small sink and fridge :-)) Room also has a TV and there was both an up-right heater and a fan, but room was warm and very pleasant to stay in. Breakfast was "continental" and good. Met all the requirements for a good 3-star Hotel Garni. Good location for restaurants in the Dorf as well as being close to the Swimming Pool / Wellness at the Saas Fee Youth Hostel. On the other end of the town from the ski-lifts BUT hotel provides a code so skis can be left at the Express Lift so no need to lug skis every day if there for ski-holiday. Hotel also has its own e-taxi to bring guests to and from the car park / hotel.

Would have perhaps been good to have had some tea/coffee cups and some cutlery/plates in the room and maybe some tea/coffee to accompany the kettle provided, but perhaps that's the "British" side of us talking. Nothing really however stands out as an issue ... enjoyed the stay very much, would definitely go back :-))