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new but terrible service
it is a new hotel
We were 3 persons and the reservation showed that, and the room had only 1 bed, we complaint and they put an extra bed that they wanted 200 euros more for that. We had ti fight to get that removed. The air conditioning broke in one night and we had to sleep with no air in Summer. Its a 4 star hotel and do not have any irons for the clothes. The WIFI was poor and unreliable. The water in the shower jumped from warm to cold with out control.
Beside the hotel there are 2 big supermarkets, where You'll find a good choice of clothes for children and anything You may need for a picnic. Actually we were really surprised. Hotel's personnel arrange a shuttle bus to the nearest metro station for free.
Breakfast could be more varied.
Close to the airport. Clean and modern rooms and large bathrooms.
Shower door enclosed only 1/2 of the tub and leaked when taking a shower.
Far from centre
The staff on check in were great. Very friendly and helpful. Unfortunately the hotel restaurant was not open on the Sunday so they recommended a local restaurant and ordered us a cab. Great 2 guys!!! Room was also nice and big, bed was comfortable and bathroom was excellent.
The lady on reception at check out was less that friendly and helpful. We were only staying at the hotel for one night as we arrived in Rome a day early and our other accomodation was unable to have us a day early. We requested a later check out (2:00pm instead of 12:00pm) which she said was not a problem but would cost an extra 30 Euro! The hotel was empty!!! Poor customer service!
When you stay at Papillo Hotels & Resorts Roma in Rome, you'll be connected to a shopping center, within a 15-minute drive of Gemelli Polyclinic and Vatican Gardens. Featured amenities include a computer station, complimentary newspapers in the lobby, and dry cleaning/laundry services.
based on 480 reviews
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Most popular landmarks
- Musei Vaticani 6.5 km
- Basilica di San Pietro 6.7 km
- St. Peter's Square 7 km
- Castel Sant'Angelo 7.6 km
- Piazza Navona 8.3 km
- Campo de' Fiori 8.4 km