Hyatt House Richmond West

The sheets were great!

The pool wasn't clean and desk staff had no emotion.

This is our first experience where basing our hotel selection on past reviews was a severe disappointment. The reviews did not match our experience. We wound up leaving in the middle of the night. Room assigned was next to pool. There was a party at the pool. People sitting INCHES from our window. We requested a room that did not face the pool on any floor. The clerk gave us a new room and stated it did not face the pool. It did. We were one level higher than our previous room. We requested a new room again. There were none. The pool party was loud. The front desk clerk said the pool would close at 10pm. It did not. The noise at 10:15pm had risen. I spoke with the same desk clerk, who said "I am shutting it down now." Twenty minutes later, the party is still going on and as loud as ever. We left the hotel to find other accommodations. At one point, I went to the lobby to ask about ice and there was no clerk at the desk or bartender at the bar. The lobby was barren. The bathroom had hair gathered in a corner near the shower opposite the toilet that had not been swept up.